Chief Technology Officer
Chief Technology Officer
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Job Description
Chief Technology Officer
Hours: 8:30-5:00 Local Time
Location: Canonsburg PA
Compensation: Based on Experience
Offices: At USG we empower our team members with the flexibility to opt for remote hybrid or fully in-office schedules. Presently we operate nine physical branch locations across the United States:
- California: Irvine
- Florida: Tampa
- Idaho: Sandpoint
- Illinois: Chicago
- Louisiana: Covington
- Minnesota: Shoreview
- Pennsylvania: Canonsburg
- Texas: Arlington and Houston
Who We Are:
Welcome to USG a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network spans over 400 different markets and we proudly write business in all 50 states.
USG has consistently earned recognition for our excellence being ranked as a 5-star MGA by Insurance Business of America for four consecutive years. Moreover we take pride in our continuous acknowledgment as a Top Insurance Workplace over the past five years as voted on by our current team members.
Understanding that a fulfilling culture is paramount in career satisfaction we at USG prioritize fostering a collaborative and mentoring-focused environment. We recognize the pivotal role each team member plays in our success emphasizing hands-on training to ensure everyone feels comfortable and confident in their role. At USG we actively empower our team members to bring their authentic selves to the workplace recognizing that fostering diversity is essential for a thriving creative and dynamic professional environment.
In todays rapidly evolving business landscape embracing cutting-edge technology is not just a choice but a necessity for staying relevant in the marketplace. Our in-house IT development and support teams located in Canonsburg PA expertly oversee and manage both our proprietary and third-party systems ensuring our sales operations stay at the forefront of technological advancement.
Embark on your professional journey with USG where its more than just a job its a vibrant and supportive community committed to nurturing your success.
The Role Itself
The Chief Technology Officer (CTO) at USG Insurance Services is responsible for the leadership strategy and day-to-day management of all technology operations company-wide. This includes overseeing software development infrastructure and support services third-party vendor relationships cybersecurity proprietary systems and enterprise platforms. The CTO plays a critical role in enabling business success through reliable scalable and secure technology systems.
Responsibilities include:
Technology Leadership & Oversight
- Direct and manage all IT departments including:
- Software Development (Engineering QA Business Analysis)
- Infrastructure & Support (System Support Analysts Systems Management)
- Cybersecurity & Risk
- Provide vision and execution for technology strategy aligned with USGs operational needs.
Vendor & Contract Management
- Oversee relationships and contracts with key technology partners and vendors:
- MSA (Managed Services Private Cloud Infrastructure)
- Abacode (Cybersecurity & SOC)
- Xtium (Network Equipment & Microsoft Licensing)
- Lumen (Private Circuits & Teams Calling)
- Vertafore Sage CDW Network Solutions and others
- Ensure compliance with licensing and manage renewals.
Systems & Platform Management
- Manage and support core technology platforms:
- Proprietary Systems: AMx I3x INSLink
- Operational Software: Sage (Finance) ImageRight (Document Management) Microsoft 365 Citrix SQL Server
- Microsoft Stack: Teams Entra ID SharePoint Exchange DNS Active Directory Licensing
Cybersecurity & Compliance
- Partner with Abacode to manage cybersecurity monitoring (SOC alerts vulnerability scans pen tests)
- Coordinate with internal teams on policy development and implementation
- Manage compliance and risk oversight across all systems and vendors
Infrastructure & Network Support
- Oversee system performance updates and configurations across all platforms
- Respond to and manage alerts (email system security) 24/7 from MSA Abacode and Xtium
- Manage mobile notifications and ensure constant situational awareness for critical systems
Staff & Department Development
- Lead staffing efforts for IT roles: define positions recruit interview hire and onboard
- Manage cross-functional collaboration and performance of the IT team
- Foster a culture of communication accountability and continuous improvement
System Integration & Functionality Support
- Provide oversight for system integrations (especially between Sage I3x AMx and ImageRight)
- Assist with issue resolution related to renewals policies finance data feeds and performance bottlenecks
- Coordinate troubleshooting efforts that require CTO-level intervention
What We Are Looking For:
- Proven experience (710 years) in IT leadership preferably in the insurance or financial services industry
- Strong understanding of infrastructure enterprise systems cybersecurity and software development
- Experience managing third-party vendors and contracts
- Solid working knowledge of Microsoft 365 SQL Server Citrix and enterprise finance platforms (e.g. Sage)
- Ability to lead high-performing technical teams with clarity and accountability
- Excellent problem-solving communication and decision-making skills
- Bachelors degree in Computer Science Information Systems or related field required; Masters degree or technical certifications preferred
Leadership Attributes:
- Strategic thinker with attention to operational detail
- Hands-on responsive and available in critical situations
- Collaborative team builder and confident decision-maker
- Committed to cybersecurity data integrity and system reliability
What USG has to offer:
- Comprehensive Benefits Package including:
- Company-paid benefits: Short-Term Disability Long-Term Disability Basic Life AD&D and Team member Assistance Program
- Medical Dental Vision and Life
- 401K Retirement Plan
- Flexible Spending Account
- Dependent Care
- Tuition Reimbursement
- Producer Savings Bonus Plan
- A week of hands-on in-person training to meet our corporate team
- Access to 24/7 virtual training through USG University
- Outstanding Company Holiday Schedule and Generous Paid Time Off Package
- Potential for exponential growth in the company
Join Us!
If youre excited about the wholesale industry and are ready to contribute your skills and passion to a dynamic team USG Insurance Services is the perfect company for you. Were looking for individuals who share our entrepreneurial spirit and are eager to help us shape the future of wholesale insurance.
Visit to learn more about our work our team and the opportunities we have available.
Required Experience:
Chief
Employment Type
Full-Time
