Field Service Technician II

Renton, WA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is an international technology group with three core businesses: aerospace defense and security. It develops produces and markets engines and equipment for air and space defense electronics and security solutions.

Position: Field Service Technician II

Duration: Full Time

Location: Renton WA

Work Type: Full Time

Job Type: Onsite

Shift: Monday-Friday 8.00AM-5.00PM

Job Description:

Occupational Summary (Position Objective & Authorities)

Objective:

The Field Service Technician II provides on-site support at the Air Framer for the Aerospace Seats pertaining to interiors manufactured in France and Great Britain.
The team of Field Service Technicians provides assistance to Air Framer / Airline customers during the build of the Aircraft specific to installation issues damaged parts reworking pickups cosmetic defects and any customer relations issues we have.

Rework areas include:

Receiving BFE Factory and Flight line relating to all built Aircraft with the Seats product.
All rework preformed at the Air Framer must adhere to the Seats drawings specifications and specific rework instructions.
This position will work under general supervision and reports to the OSS Manager on a daily basis.
This position handles moderately complex issues and problems and refers more highly complex issues to higher-level technicians.

Essential Functions (Duties and Responsibilities)

Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft.
Replace/troubleshoot faulty electronic components and other damaged parts adjusting misaligned panels / trim pieces provide assistance to the Air Framer seat installation team and other miscellaneous tasks given.
Sustains a high quality level of workmanship at all times.
Responds promptly to all communication (telephone etc.) with Air Framer personnel and customers.
Maintain a good rapport with Air Framer personnel and customers.
Follow the client/Air Framer safety guidelines or processes established by the organization at all times.
Submits accurate part order requests and understands the POA / SOA process at Air Framer / client.
Responsible for driving company van and other technicians safely around Air Framer/Facilities.
Attend daily standup/tie-in meeting.
Adhere to Air Framer /training requirements that relate to Flight line Safety and other course overviews throughout the year.
Coordinate verbally with QAs Engineers Leads Technicians and other key Air Framer / personnel on a daily basis.
Performs other duties as assigned.

Requirements

Qualification Requirements

Education & Qualification-

High School Diploma or equivalent required. Associates degree in a related technical field preferred.

Work Experience - Technical knowledge-

At least 2 years of Field Service experience related to troubleshooting and repairs required.

Professional Skills-

Natural mechanical ability with hand and power tools
Basic working knowledge of CMMs Engineering Drawings and other technical documents.
Basic computer knowledge and have some familiarity with MS office applications.
Proficient using smart phones / tablets on a daily basis to send emails pictures and other applications.
Valid drivers license and the ability to obtain a passport.

Behavioral Skills-

Ability to work efficiently under stressful situations.
Follows instructions and complete jobs in a timely manner.
Customer service is essential for this job and the employee must have excellent communication skills verbally and handwritten.
Must have the availability to work various hours after hours and weekend as needed.
Must have ability to maintain multiple tasks simultaneously including the ability to manage assignments from more than one customer during any given day.
Willing to travel to other Air Framer FALs in other state and other international client sites on some occasion.
Must have the ability to generate written communication and to operate required office equipment.
Ability to read and review written communication.
Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

Desirable Aspects-

Hands on electrical troubleshooting knowledge i.e. testing voltage and continuity.
Demonstrated participation in continuous improvement efforts.
Clear written and verbal communication.
Travel - International and/or Domestic travel required; Approximately 2-4 weeks per year.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is an international technology group with three core businesses: aerospace defense and security. It develops produces ...