Customer Service Representative

San Diego, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative

This position is the face of Old Town Trolley Tours of San Diego (OTT-SD). The Customer Service Representative gives accurate information and guides customers to OTT-SD. Control the guest lines and organize tour departures ensuring tours stay on schedule. The customers first impression should be that we are professionals our company has integrity and it is safe and fun. Our guests judge our company and all of our employees by the way you handle your duties.

Employee Benefits

Competitive pay and paid training: $18 per hour
All FT Employees are eligible for paid vacation time as well as company sponsored health and wellness plans
All FT PT and Seasonal employees are eligible for: paid sick time 401K plan with company matching* fun and upbeat work environment with various award and recognition celebrations throughout the year First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%) discounts in retail stores and free admission to all company attractions

Operating tours attractions and retail in Boston Charleston Key West Nashville San Antonio San Diego St. Augustine Savannah and Washington DC since 1980!

Start your new Career with Us Today!

Requirements:

Essential Functions

Extend courtesy friendliness and hospitality in full measure to every guest
Be an ambassador of goodwill for our city
hand out brochures stickers coupons and schedules as needed while guests are boarding a trolley
Gather ticket stubs and e-tickets to be redeemed by the Sales Representative
Rectify the SEAL boarding passes with the manifest after each tour departure.

Required Knowledge Skills and Abilities

Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests.
Ability to give full attention to what other people are saying taking the time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
Ability to deal with unpleasant angry or discourteous people in a pleasant calm courteous manner.
Ability to read write and speak clear English in order to communicate with co-workers and the general public
Ability to learn new duties policies and procedures and adjust to new situations encountered on the job within a reasonable amount of time.

Qualifications

High school graduate or equivalent preferred
Outgoing and enjoy working with the public
Customer Service experience preferred

Other Requirements

Must pass pre-employment MVR/background check and substance abuse testing
Valid CA Drivers License with acceptable driving record for the past three years
Must pass MVR check if required to drive while on duty.
Have a passion for helping people and making their San Diego experience a memorable one.

Customer Service RepresentativeThis position is the face of Old Town Trolley Tours of San Diego (OTT-SD). The Customer Service Representative gives accurate information and guides customers to OTT-SD. Control the guest lines and organize tour departures ensuring tours stay on schedule. The customers...