We are looking for a Client Success Executive to act as the bridge between our clients and internal teams. This role is ideal for someone who enjoys client communication has the flexibility to handle late-night calls and can efficiently coordinate tasks with SEO PPC and Development teams.
Key Responsibilities
- Attend and manage post-sales client calls.
- Understand client requirements and translate them into actionable tasks for SEO PPC and Development teams.
- Ensure smooth work allocation and tracking across teams.
- Follow up on deliverables and timelines maintaining a professional flow of communication.
- Build positive client relationships by providing clarity updates and issue resolution.
- Maintain proper documentation of assigned tasks status updates and client feedback.
Requirements
- Basic understanding of SEO PPC and web development concepts.
- Strong communication and coordination skills.
- Ability to work flexible/late hours as per client needs.
- Organized proactive and able to handle multiple tasks at once.
- Prior experience in digital marketing or client servicing is a plus.
Why Join Us
- Exposure to diverse projects across digital marketing.
- Collaborative team culture with growth opportunities.
- Learn hands-on by working closely with SEO PPC and Dev experts.