Solutions Architect -French Speaking (Pre Sales)
Solutions Architect -French Speaking (Pre Sales)
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Job Description
Job Description
Who were looking for
At Zendesk we are looking for a Solutions Architect -French Speaking to join our Global Professional Services Team based in Portugal.
Our Solution Architects work in Professional Services sales and are part of the Zendesk Professional Services team. Zendesk Professional Services team crafts solutions around every customers unique business needs and goals.
Solution Architects are responsible for scoping estimating planning and positioning services offerings for new and existing Zendesk customers.
This is a flexible hybrid role with just 1 day per week in our Lisbon office and the rest remote giving you the best of both worlds: in-person collaboration when it matters and the freedom to work from home most of the time.
What youll be doing
Support the software sales across all segments (Enterprise Commercial SMB) and territories of the EMEA region (with a potential focus in France or DACH).
Work collaboratively with Account Executives Solution Consultants Customer Success Professional Services Delivery and other Zendesk teams.
Gather requirements create solutions estimate efforts build quotes design project plans draft statements of work.
Manage the professional services offerings from deal inception through to offering presentation commercial negotiation and signature.
Accountable for regional services bookings targets as well as professional services enablement of territory sales and pre-sales teams.
Responsible for selling both NRR (Non-Recurring Revenue) and ARR (Annual Recurring Revenue) services.
What you bring to the role:
2 years of experience in software sales pre-sales implementation or technical support.
Proficient English and French or German speaker.
High-energy enthusiasm positivity. Can-do and Go-getter attitude.
Excellent interpersonal communication persuasion and presentation skills.
Hunger for candid feedback continuous learning and self-improvement.
Passion for problem solving and taking ownership of challenges.
Nice to Have:
Good understanding of customer relationship engagement or experience management software (e.g. Zendesk Freshdesk Hubspot Intercom ServiceNow Talkdesk Salesforce Oracle Genesys).
Experience or knowledge of technical development and integration patterns or interfaces (e.g. REST API JSON HTML).
Where We Work
Hybrid:
In this role youll work some days remotely with the support of a dynamic and caring team and some days from the closest office. When working remotely well provide you with the digital tools and experiences to be together even when were apart. Being digital first doesnt mean were digital only. Youll also have the flexibility to join us at a Zendesk workspace in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect collaborate learn or celebrate in person.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Employment Type
Full-Time
