Associate IT Support Engineer Openings At Chennai
Associate IT Support Engineer Openings At Chennai
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Job Description
About the Role:
The Associate IT Support Engineer is part of the DXG DSS Platform and Product Support (PPS) this role you are responsible for providing analysis recommendations on resolution and support of applications and technical services that is utilized by business professionals who partner with Wolters Kluwer. Additional responsibilities include working with Application Development Operational Intelligence DevOps and QA teams to improve incident resolution issue anticipation and system resiliency. Leadership potential prior work experience (internships projects and co-ops) and general interest in technology and its business applications are a plus.
Essential Duties and responsibilities
Provide support for */dxg multiple research platforms and related services utilized by customers of Wolters Kluwer
Research diagnose troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Proactive monitoring / Event management: analysis of system alerts logs system behavior Performance analysis resource utilization and performance trends
Take ownership of customer issues reported and see problems through to resolution
Provide management with metrics related to system availability support issues and KPIs as requested
Years Of Experience-2 years
Requires basic knowledge of theories principles and concepts within a technical discipline; has exposure to current technologies through coursework or internship
Applies general knowledge of business and industry gained through education or experience
Performs routine technical assignments and uses existing procedures to apply to technical concepts to solve standard problems
Receives instruction guidance and direction from more senior team member
Impacts own work and has limited impact on work team
Communicates straightforward information
Education:
Required: Bachelors Degree in Computer Science Mathematics or Information Technology or related field.
Preferred: Masters Degree in Computer Science or Information Technology or related field.
Physical Demands
Normal office environment
Work hours determined by shift as part of a 7x24 staffing schedule:
Shift-1
07:00 AM 04:00 PM
Shift-2
03:00 PM 12:00 AM
Shift-3
11:00 PM 08:00 AM
Shift assignments will be rotated every month
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
IC
Employment Type
Full-Time
