Engineering Manager, Runner
Engineering Manager, Runner
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Job Description
About Zapier
Were humans who simply think computers should do more work.
At Zapier were not just making softwarewere building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. Youll collaborate with brilliant people use the latest tools and leverage the flexibility of remote work. Your work will directly fuel our customers success and as they grow so will you.
Hi there!
Were looking for an Engineering Manager to join the team at Zapier. Were on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.
Zapiers Runner team owns the Zap Execution platform the engine that powers millions of automated workflows (Zaps) every single day. As the Engineering Manager for Runner youll be leading a team at the heart of Zapiers automation infrastructure. Your team ensures that Zaps run reliably efficiently and at scale while evolving the system to support new product capabilities and performance requirements.
This platform is mission-critical: any improvement or regression in the execution pipeline has a ripple effect across Zapiers customer base. Leading the Runner team means driving innovations that make the platform more resilient scalable and developer-friendly while partnering closely with internal stakeholders who build on top of it.
If youre passionate about high-scale distributed systems building platform capabilities for other engineers and coaching senior engineers on tough systems-level challenges this role could be a great fit.
About You
You have deep experience building and operating complex distributed systems at scale. Youve worked in high-volume production environments and bring a strong reliability mindset. You treat outages as opportunities to improve and invest in system-wide visibility graceful degradation and operational excellence.
Youve built and led platform teams. You understand how to build infrastructure consumed by other product teams and youre skilled at managing internal customer relationships through effective feedback loops rituals and roadmap planning.
You lead senior engineers through strategy and mentorship. Youve managed and grown high-performing engineers at the senior and staff levels helping them scale their impact while driving alignment around a cohesive technical direction.
Youre customer- and data-driven. You understand the downstream impact of infrastructure changes on end users and you define and monitor success metrics that reflect reliability and business value. Youre confident adapting priorities month-to-month based on what the data tells you and clearly communicate tradeoffs to peers and executives.
Youre comfortable with our tech stack. You have hands-on experience with Python and have built systems using AWS services like SQS S3 and Lambda optimizing for both performance and cost.
You collaborate with clarity and empathy. You bring teams together working across product design support and infrastructure to solve problems. You communicate complex ideas in a simple way and youre skilled at keeping stakeholders informed and aligned.
You think like a product owner. You know how to shape and prioritize a platform roadmap that supports long-term technical health while unlocking new capabilities for internal builders. You make room for foundational investments like tech debt paydown while delivering user-facing improvements.
Things Youll Do
Lead the Runner team: support a group of experienced engineers in building and evolving Zapiers Zap Execution platform.
Drive platform excellence: ensure the execution pipeline is robust observable performant and cost-effective.
Collaborate across Zapier to ensure the platform supports the needs of internal teams building automation features AI workflows and more.
Establish and maintain strong platform stakeholder relationships through regular syncs roadmap reviews and clear documentation.
Coach and develop senior and staff-level engineers through 1:1s mentorship and growth planning.
Shape the quarterly and long-term technical roadmap for the Zap Execution platform working closely with Product and Infrastructure partners.
Ensure your team adheres to Zapiers engineering best practices including security reliability and architectural guidelines.
Continuously improve the development and release processes through retrospectives process refinements and technical tooling.
Define and track metrics related to Zap execution success reliability and platform health and communicate these to executive leadership to inform planning and prioritization.
Contribute to hiring and onboarding new engineers to the team and company.
Stay close to the user impact of platform changes by collaborating with support product and customer-facing teams.
How to Apply
At Zapier we believe that diverse perspectives and experiences make us better which is why we have a non-standard application process designed to promote inclusion and equity. Were looking for the best fit for each of our roles regardless of the type of companies in your background so we encourage you to apply even if your skills and experiences dont exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however if you receive an offer you will need to include your most recent educational experience as part of our background check process.
After you apply you are going to hear back from useven if we dont see an immediate fit with our fact throughout the process we strive to never go more than seven days without letting you know the status of your application. We know well make mistakes from time to time so if you ever have questions about where you stand or about the process just ask your recruiter!
Zapier is an equal-opportunity employer and were excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someones identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity Inclusion Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants including those with criminal histories consistent with applicable laws.
Zapier prioritizes the security of our customers information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process please contact .
Required Experience:
Manager
Employment Type
Full-Time
