Lead customer-satisfaction initiatives and quality-survey programs across IMG regions
Partner with the global team to shape the competitive-data-source strategy for IMG
Build and maintain sales databases for 3rd party suppliers who administer the survey
Diagnose and resolve survey related issuesincluding but not limited to binning-model data-feed and translation problems
Manage relationships with third-party suppliers conducting the survey and competitive studies.
Represent IMG in global and regional forums on customer-satisfaction initiatives as needed.
Responsibilities
(Please see details above.)
#LI-PC
Qualifications
Bachelor degree in BBA Marketing Engineering Industrial Manufacturing or similar. MBA is Plus
Minimum 5 years auto industry and related customer satisfaction experience.
Working in an environment with cross-functional team (CX PD VO VOME MP&L STA FCSD etc.) on a regional and global basis interfacing effectively with all levels of the organization
Good Data analysis & Problem solving and analytical skills
Ability to be detail oriented and highly organized.
Strategic and logical thinking Self starter communication skill Business mindset positive and find a way attitude team player. Culture/Diversity appreciation. Flexible working nature.
Strong Written/Oral English essential.
Proven Global Perspective Cultural awareness & sensitivity Ability to manage conflicting demands Ability to learn and adapt.
Skill on develop and maintain Quality Applications/Software Automate solutions is a plus.
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