Temporary Program Liaison
Temporary Program Liaison
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Salary Not Disclosed
1 Vacancy
Job Description
- Do you want to improve the lives of more than 300000 Alameda County residents
- Are you skilled at coordinating between multiple teams and community organizations
- Do you want to be a part of one of the Bay Areas top nonprofits and a nationally recognized leader in hunger relief mission towards a more nourished Alameda County
If this has you excited you may be a good fit for Alameda County Community Food Banks Temporary Program Liaison. As a member of the Programs Department this position supports the Agency Services and Special Programs Teams by helping to support community partner organizations as well as supporting our Community Market. This is a full-time temporary position which will end 4 months after your start date.
What is Agency Services
The Agency Services manages ACCFBs relationship with over 350 community organizations including schools faith-based organizations and other non-profit organizations. These partners all run food distributions in service to Alameda County residents and its the job of Agency Services to coordinate these key addition to making sure agreements food safety certifications etc. are all up to date we also help to increase the capacity for these partners by providing grant opportunities and advising them on long-term strategy. The Temporary Program Liaison would provide administrative and Community Market support to Network Partners of the Alameda County Community Food Bank. This role assists with agency reporting follow-up on key compliance responsibilities and data related administrative tasks. This role would also assist the Community Market. This position would proactively facilitate the distribution of food to our partners by providing an excellent shopping experience at the Food Banks Costco-style shopping floor.
Alameda County Community Food Bank has been at the forefront of hunger relief efforts for 35 years. Few nonprofits are as well-respected or have a bigger impact on the community than we do. Through a network of over 300 agency partners we serve 1 in 4 county residents and will provide enough food for over 50 million meals this year. Were forward thinkers who encourage innovation. Were changing lives were proud of our work and were having fun doing it!
Essential Duties and Responsibilities:
- Process and track agency services paperwork including membership agreements and monthly reports.
- Monitor and maintain data integrity on partner compliance topics (food safety certificates) and training.
- Support a small portfolio of agencies with site visits food order forms and reporting.
- Support with compliance tracking for all partner agencies including compliance letters and reports. Resolve partner issues regarding compliance with partnership requirements.
- Ensure compliance with Food Bank & Community Market regulations while developing and maintaining strong relationships with our partners.
- Own the process for creating and inputting shopping orders including ensuring order accuracy.
- Responsible for stocking the floor checking out agencies and maintaining the cleanliness and safety of the shopping floor.
- Provide customer service assistance to Network Partners in the Community Market.
- All other duties as assigned.
Knowledge Skills and Abilities:
- Knowledge of communities and services in Alameda County.
- Intermediate computer skills (Internet; MS Outlook; MS Word MS Excel; Zoom; SharePoint preferred).
- Experience with case management or data entry in database software package(s) preferred.
- Excellent customer service skills to ensure empathic response in a timely manner.
- Comfort in navigating difficult conversations with external partners generally related to product limits.
- Experience in client-facing customer service in retail or wholesale distribution.
- Good organization skills to prioritize and handle multiple tasks.
- Valid California Class C Drivers License insurable driving record and access to vehicle for spontaneous local travel. Bilingual applicants with Cantonese and/or Spanish fluency encouraged to apply.
Personal Attributes and Values:
- Passion enthusiasm focus and creativity around Alameda County Community Food Banks vision mission and values of community leadership transparency and diversity.
- Impeccable integrity and honesty.
- Strong work ethic with an orientation towards constant innovation and process improvement
- Ability to work both independently and in a collaborative setting with people of diverse backgrounds/circumstances
Physical Requirements:
This work is located in an office environment with some off-site field work. Physical activities necessary in the performance of this job: sitting for prolonged periods ability to use a computer to accomplish the duties of the position mobility to move throughout the food bank in performance of duties and be able to bend lift and carry up to 30lbs. on occasion. Ability to input data into computers using digits or other methods. Ability to be on the phone listening for prolonged periods. Talking hearing writing reasoning interpreting and prioritizing. Ability to use a computer write legibly and perform basic mathematical tasks. Good interpersonal communication skills to give direction to clients and volunteers.
Compensation and Benefits
This is a full-time non-exempt temporary position working Monday through Friday 7:30 A.M. to 3:30 P.M. (7.5 hour workday; 1 hour unpaid lunch). This position will end 4 months after your start non-negotiable salary for this position is $27.11 per hour. As a temporary position this position is not represented by a labor union and does not include healthcare insurance coverage vacation/sick PTO or paid holidays.
If you meet these qualifications and want to join our mission pleasesubmit your resume and answer our application questionsby clicking the apply button below.
Employment Type
Full-Time
