Support Manager - Cyber & Forensics Lab

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

12 months max term contract

All AU location Hybrid - Full time

At PwC Australia the work undertaken in Tech Hub covers a range of areas from leading and supporting the company through to the build or adoption of new technology to protecting against risk and delivering valuable data insights that transform our technology capabilities. As a Support Manager Cyber & Forensics Lab youll play a vital role in managing the overall support function including strategy planning and execution working with clients across Tech Hub to ensure that the support team is aligned with business objectives and that high standards of service are maintained.

Why PwC

At PwC Australia your skills meet purpose. We tackle big challenges across industries like finance technology energy and healthgiving you the chance to make a real impact. Here your growth is our priority. Youll work with leading teams explore new technologies and unlock your full potential.

Join a global community of more than 370000 people who value bold ideas collaboration and lasting change. Together were building trust and shaping the future.

What youll do:

• Leading and mentoring the IT support team to ensure efficient service delivery and a collaborative work environment.
• Developing implementing and monitoring IT support strategies aligned with business objectives and SLAs.
• Overseeing compliance with industry standards regulations and internal policies through documentation and regular audits.
• Providing advanced technical support and coordinate with IT teams to resolve complex issues and system-wide challenges.
• Managing IT assets and DevOps pipelines to maintain high availability reliability and operational efficiency.
• Collaborating with stakeholders and other departments for seamless service delivery and ongoing updates.
  

What were looking for:

• Demonstrating proven technical support management with expertise in ITSM DevOps networking (routers switches) and forensic tools like EnCase and Magnet AXIOM.
• Demonstrating familiarity with cyber tools (SIEM IDS/IPS) cloud platforms (Azure AWS) and strong knowledge of encryption MFA and secure access controls.
• Demonstrating skills in prioritization stakeholder management and providing expert technical guidance; experienced first-level team leader.
• Demonstrating proven experience in actively leading medium to large projects collaborating across teams and may travel for SME support and stakeholder engagement.
  

What youll gain:

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.
• Flexibility means trusting you to choose when where and how you workbalancing whats best for you your team and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements including four weeks annual leave and float public holidays to support your work-life balance.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further Join PwC Australia as a Support Manager Cyber & Forensics Lab and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

Were committed to treating all our job applicants fairly and with respect irrespective of their actual or assumed background disability neurodivergence or any other protected want you to have every opportunity to thrive in our selection the application form you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.

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Required Skills

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Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date