Quality Manager | Bacoor
Quality Manager | Bacoor
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Quality Manager do Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders.
Imagine yourself going to work with one goal in mind: to raise the bar for TaskUs quality operations to produce Ridiculously Impressive results. Your tasks center on ensuring your program achieves performance objectives through consistent and quality customer interactions.
As a Quality Manager you will:
Serve as a mentor and guide to your direct reports a consultant to stakeholders and an important asset to our pursuit for quality;
Support service and process improvement programs and efforts;
Monitor program metrics provide operational insights and analyses and offer recommendations for improvement;
Conduct audits report on findings and propose new systems and policies for continuous improvement;
Create a metric-driven determination for operational success;
Work with Quality Assurance leaders to resolve outstanding quality issues; and
Develop impactful and measurable action plans to address areas for improvement.
Do you have what it takes to become a Quality Manager
Requirements:
At least 3 years of quality management experience in a BPO environment (preferred)
Excellent communication and presentation skills
Knowledge of performance data management and analysis
Competency in problem-solving and strategic planning
Ability to cultivate effective and productive business relationships
Strong drive to secure results and achieve excellence
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Manager
Employment Type
Full Time
Key Skills
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