Sr. Parts Sales Support Specialist.
Sr. Parts Sales Support Specialist.
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$ 56600 - 88400
1 Vacancy
Job Description
About Oshkosh AeroTech an Oshkosh company
Oshkosh AeroTech is a leading provider of aviation ground support products gate equipment and airport services to commercial airlines airports air-freight carriers ground handling and military customers. Oshkosh AeroTech offers products that make a difference in peoples lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry including LEKTRO JetAire JetPower AmpTek Jetway and more.
Your Impact
- Respond to customer inquiries via phone and email including requests for price quotes purchase orders and equipment part research.
- Collect unit serial numbers to access build specifications and identify the correct part needed.
- Confirm customer account status provide pricing and create official quotes through Salesforce.
- Coordinate orders with internal teams; enter orders into the ERP system and support resolution of any shipping or delivery issues.
- Handle returns by issuing RMAs documenting reasons (unused damaged defective or warranty-related) and ensuring proper routing through shipping QC or warranty teams.
- Support internal customers including global locations by researching outdated or infrequently purchased parts and working with purchasing to update costs.
- Maintain accurate records of all customer communications quotes and orders in Salesforce.
- Provide customers with tracking information invoices or order documentation as needed.
- Collaborate with onsite team members to conduct manual research in documentation and filing systems when electronic records are incomplete or outdated.
- Partner with field service and internal departments to support warranty processes ensuring timely and accurate resolution.
Minimum Qualifications
- Bachelors degree in business administration communication marketing or a related field and four (4) or more years of relevant experience (equivalent to ten (10) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Standout Qualifications
- Prior experience in a dealership parts department or aftermarket parts retailer (e.g. AutoZone).
- Strong mechanical aptitude with the ability to interpret schematics drawings and exploded diagrams.
- Experience with ERP systems and quoting/order management tools.
- Familiarity with Salesforce or similar customer management systems.
- Customer service background particularly in technical or mechanical environments.
- Ability to problem-solve and research solutions when documentation is limited or inaccurate.
- Strong communication and organizational skills with attention to detail.
Pay Range:
$56600.00 - $88400.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range individual pay is determined by various factors including the scope and responsibilities of the role the candidates experience education and skills as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at
Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.
Required Experience:
Senior IC
Employment Type
Full-Time
