Tier 1 Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview:
Bose Professional is a leader in the professional audio industry specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers amplifiers signal processing devices controls software and accessories. As we continue to expand our team we are seeking a Tier 1 Support Specialist to join us on our journey.
We have organized ourselves culturally around a set of shared values. We are a team first which means we are collaborative and support each other toward our common goals. We start everything from the outside in starting with the customer and solving from there. We value trust so we are a company of people who are open and direct avoid politics and who do what it takes to deliver on our commitments. And as we work together we are empathetic courteous and fair because we respect each other. Finally we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do.
Position Overview:
Bose Professional is seeking a skilled and customer-focused Tier 1 Support Specialist based in our Mangalore India office to provide first-level technical assistance to our global workforce. This role involves supporting users across multiple time zones in a Microsoft 365 environment with Windows and macOS endpoints. This is an excellent opportunity for someone looking to grow in a dynamic international IT support team.
Key Responsibilities:
Qualifications:
Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
Position/Title: Tier 1 Support Specialist
Time Type: Full-time
Location: Mangalore India (Hybrid)
Reports to: Infrastructure Manager
Department: IT
Bose Professional is a leader in the professional audio industry specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers amplifiers signal processing devices controls software and accessories. As we continue to expand our team we are seeking a Tier 1 Support Specialist to join us on our journey.
We have organized ourselves culturally around a set of shared values. We are a team first which means we are collaborative and support each other toward our common goals. We start everything from the outside in starting with the customer and solving from there. We value trust so we are a company of people who are open and direct avoid politics and who do what it takes to deliver on our commitments. And as we work together we are empathetic courteous and fair because we respect each other. Finally we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do.
Position Overview:
Bose Professional is seeking a skilled and customer-focused Tier 1 Support Specialist based in our Mangalore India office to provide first-level technical assistance to our global workforce. This role involves supporting users across multiple time zones in a Microsoft 365 environment with Windows and macOS endpoints. This is an excellent opportunity for someone looking to grow in a dynamic international IT support team.
Key Responsibilities:
- Act as the first point of contact for technical support via ticketing system email chat and phone.
- Troubleshoot issues related to Microsoft 365 applications including Outlook Teams OneDrive and SharePoint.
- Provide support for Windows 11 and macOS devices including OS-level issues software installations and connectivity problems.
- Assist users with account access password resets MFA setup and identity-related issues in Microsoft Entra ID.
- Maintain and assign licenses with appropriate approvals
- Support remote users with VPN and remote access tools.
- Document incidents and resolutions in the ticketing system.
- Escalate unresolved issues to Tier 2/3 team members with clear documentation.
- Participate in onboarding/offboarding processes of employees and third parties.
- Maintain and contribute to internal knowledge base and support documentation.
- Support Company objectives by completing additional tasks as needed
Qualifications:
- 12 years of experience in a technical support/help desk role.
- Strong understanding of Microsoft 365 applications and Entra ID.
- Understanding of Windows and macOS operating systems.
- Excellent communication skills in English (spoken and written).
- Ability to work late shift: 3:30pm to 11:30pm IST
- Experience with JAMF and Intune is a plus.
- Basic networking knowledge (IP DNS DHCP).
- Multilingual support experience (especially Dutch German French Chinese and Japanese) is a plus.
Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
Position/Title: Tier 1 Support Specialist
Time Type: Full-time
Location: Mangalore India (Hybrid)
Reports to: Infrastructure Manager
Department: IT
Required Experience:
Manager
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Experience the latest in sound innovation. Shop Bose headphones, speakers, soundbars, and more, supported by premium customer service. Sound is Power.
