Ethel M Chocolates Receptionist/Administration
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
The pay range for this position is $35360 - $40747/year ($17 - $19.59/hr) plus a 5% annual bonus plan.
Job Purpose/Overview
This role is responsible for providing an exceptional experience for our internal and external Guests in an Administrative/Receptionist position at the front desk of the corporate office. All Guests should feel welcome and have an authentic personal and memorable Ethel M Chocolates experience in our friendly engaging environment.
The admin collaborates with all channels to help expedite tasks maintain files uniforms and the office.
Context and Scope
Mission Critical Competencies
- Approachability
- Customer Focus
- Integrity and Trust
- Drive for Results
- Interpersonal Savvy
- Peer Relationships
Key Functional Skills/Knowledge
- Guest Service
- Selling
- Vendor Communication
- Brand / Product Knowledge
- Basic Store Operations
- Business Acumen
- Personnel Policies and Procedures
- Demonstrated ability for mathematical skills
- Ability to lift 30 pounds
Key Responsibilities
Pick up and sort/distribute daily mail for Building 1
Email Financial Analyst list of documents/checks received in the mail and place on desk for review/records
Prepare and bring vendor checks for deposit then scan check to Financial Analyst and place in drawer for internal records/filing
Attend weekly Leadership meeting and bi-weekly one on one.
Prepare coordinate and organize the bi-annual Chocolate Concierge Day (involves power point presentation gift bags schedule dry runs etc.)
Upon the request of the Retail Director place orders for initial chocolate and supply orders for stores prior to the holidays and Valentines Day
Assist and prepare onboarding manual/quizzes for orientation or when needed by store/assistant managers prepare name badges and uniforms.
Maintain and update copies of onboarding manual and quizzes
Collect IDs from new Concierges to process their 19 prior to the start of their employment
Upon receipt of new hire employee # prepare ATR for badge email to Security to process and distribute to appropriate Store/Assistant Manager
Maintain and order store uniforms when needed as well as prepare used uniforms/aprons for laundry on an as needed basis
Keep the office organized and clean daily
Communicate with current vendors prior to the end of the year for updated SOW
Prepare vendor Purchase Requisitions using SAP prior to the end of the year or upon request throughout the year
Pay vendor invoices as directed by the Retail Director
Work with outside vendors for merchandise to either sell at the store or for associates research costs and coordinate purchase/delivery of items
Receive and pay renewal of business license upon notification and distribute to appropriate Store Manager for posting
Place internal orders for Chocolate gifts upon request by Retail Director
Prepare note cards for orders placed by the Call Center or Retail Director
Assist Event Coordinators in ordering chocolates and supplies for events
Job Specifications/Qualifications
Key Experiences
- Must be proficient or able to learn outlook excel power point teams SAP office systems
- Guest service experience preferred
- Experience with guests in a service-oriented environment
- High School degree or equivalent experience
- Must be able to communicate clearly both verbally and written
Desired Education
- High school degree
Decision Making Authority and Impact
- Ability to make immediate decisions regarding customer and administrative issues
- Ability to make recommendations to enhance operational and associate needs
- Must be able to work a variety of shifts including evenings weekends and holidays.
Physical Requirements:
- Must be able to lift 25 lbs.
- Concentration on repetitive task for 50%
WHAT DO WE OFFER TO YOU
Competitive wages
Flexible Schedules
Ongoing Developmental Programs
Corporate/ Store Discounts
Career Opportunities within the store and in Mars Inc ( base pay range for this position at commencement of employment is between the range listed below however base pay offered may vary depending on multiple individualized factors including but not limited to market location job-related knowledge skills and total compensation package for this position mayalso include other elements if eligible including variable pay medical and dental benefits participation in 401k plan and paid time off benefits. Eligibility for these additional elements depend on the position offeredand the employees work schedule (i.e. part-time schedule store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
USD 15.71 - USD 21.61
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
Mars proudly makes the treats, nutritious meals, and many of your favorite products. Learn why we’re ready to become a part of your family.
