Lead Technical Program Manager - Trust & Safety Scrum Master
Lead Technical Program Manager - Trust & Safety Scrum Master
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Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in the Commercial & Investment Bank you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles practices and theories is essential for developing innovative solutions while simultaneouslyeffectively managing resources budgets and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert you will contribute to the development of operational plans and risk management strategies ensuring the highest quality and professionalism in service delivery.
Job responsibilities
- Develop and execute comprehensive project plans incorporating both technical and non-technical requirements dependencies integration points resource allocation and timelines to ensure on-time delivery of end-to-end solutions
- Identify and mitigate risks proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
- Collaborate with cross-functional teams including engineering product commercialization operations and business stakeholders to define program scope objectives and deliverables ensuring alignment with overall business goals
- Utilize advanced analytical reasoning to assess program performance identify areas for improvement and implement data-driven optimizations to enhance efficiency and effectiveness
- Guide multiple feature teams in agile ceremony facilitation including backlog refinement sprint planning daily stand-ups reviews and retrospectives
- Champion the adoption of agile methodologies foster a culture of continuous learning and innovation and support the feature teams in understanding and implementing the agile principles and practices of the organization
- Organize and facilitate quarterly PI (program increment) planning sessions with all key program stakeholders baseline a 90-day plan and track / report status against the plan to ensure status alignment on all key deliverables
- Monitor trends and report on key agile metrics such as velocity say/do churn burn down charts time to market etc and work with Product and Engineering Leads to create plans for driving improvements
- Assist in the creation and maintenance of project documentation and artifacts using Confluence and JIRA
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in technical program management leading complex technology projects and programs in a large organization with at least 3 years in a Lead or Senior role
- Strong hands-on experience working directly with feature teams in agility / scrum master capacity within large-scale agile environments
- Advanced expertise in stakeholder management with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
- Proven track record of effectively managing resources budgets and high-performing teams in a fast-paced agile environment
- Strong understanding of agile methodologies and metrics
- Substantial experience with project management tools and software including JIRA Confluence and Project
- Solid analytical and problem-solving skills with the ability to interpret data and provide actionable insights
- Excellent leadership communication and stakeholder management skills
- Strong organizational skills and attention to detail
- Bachelors or Masters degree in Computer Science Information Systems or related field
Preferred qualifications capabilities and skills
- PMP (Project Management Professional) or Agile / Scrum (CSM PSM SAFe or equivalent) certification
- Experience working in a highly-matrixed complex organization
- Experience managing commercialized product launches
- Familiarity with financial services FinTech payments fraud prevention and AI/ML strategies
Required Experience:
Manager
Employment Type
Full-Time
