Distribution Support Representative

Make A Difference For Those Who Make The World

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of nearly 60000 professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT CRAFTSMAN CUB CADET STANLEY and BLACKDECKER

The Distribution Support Representative positions overall goal is to help increased sales and reduce complexity in the supported sales group. The Distribution Support Representative will focus on order entry complexity reduction reducing the time between customer order to product delivery providing key information to RVP RMMs and Account Managers supporting key distributors and increasing size of customer orders to allowing them to take advantage of quarterly promotions.

The Job:

As a Distribution Support Representative youll be part of our North America Customer Service team working as a virtual employee. Youll get to:

• Support assigned sales group sales team and distribution in all aspects of order placement program selling PCRs utilization price discrepancies & clearing blocks providing availability and delivery information participate in process to allocate inventories.

• Enter track and manage the Farm and Hardware orders

• Assist with large quotes that require PCRs/Manual Contracts/Workflows

• Track and communicate status of blocked and open orders

• Process requested and approved RGAs both defective and new

• Assist in conversion and crossover process at distribution

• Liaison between marketing channel & supply chain as needed

• Support up selling to assigned accounts communication of pricing new products sales program order processing and overall servicing of the accounts

• Utilize Salesforce to identify daily tasks schedule calls log customer information and monitor sales results complete account profile information and sales call details within the CRM

• Run key Business Warehouse reports for region and communicate to Field Support SBD365 Team.

• Provide support to all distribution and Key End-users by means of order process marketing and merchandising

• Gain expertise on channel-specific pricing structures and programming

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by innovation. Wouldnt it be great if you could do your job and do a world of good In fact you embrace it. You also have:

• Bachelors Degree Associates Degree or equivalent experience

• 4-6 years experience in customer service sales supply chain or related field

• Strong verbal and written communication skills

• Passion for talking with people problem solving persistence identifying opportunities and winning

• Self-starter goal oriented

• Ability to understand and sell multiple products

• Proficient in Microsoft applications; Excel Power Point Word Outlook

• Preferred Systems Proficiency: SAP/ BW Metastorm Five9 & Showpad.

The Details:

• Competitive salary

• Medical dental life vision wellness program disability 401(k) Employee Stock Purchase Plan paid time off and tuition reimbursement.

• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

• Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources including our Lean Academy Coursera and online university.

• Belong: Experience an awesome workplace where we have mutual respect and a great appreciation for diversity equity and inclusion.

• Give Back: Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices.

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We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Benefits & Perks

Youll get a competitive salary and a comprehensive benefits plan that includes medical dental life vision wellness program disability retirement benefits Employee Stock Purchase Plan Paid Time Off including paid vacation holidays & personal days and tuition reimbursement. And of course discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veterans status or any other protected characteristic.

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