Five9 Developer

Stamford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 10-09-2025

Vacancies: 1 Vacancy

Job Summary

Job Title

Five9 Developer

Required

Implementation Configuration: Implement and configure Five9 solutions including call flows IVR skills-based routing and Intelligent Virtual Agents (IVA).

Technical Support /Troubleshooting: Provide direct technical support to customers diagnose and resolve software-related problems and handle escalated inquiries.

Platform Optimization: Partner with clients to optimize the Five9 solution improve system performance and enhance the end-user experience.

Subject Matter Expertise: Act as a SME for core and advanced Five9 platform features including ACD IVR CTI WFM and Omnichannel solutions.

Customer Engagement: Build strong client relationships by effectively interacting with all levels of the customer organization and communicating technical solutions to non-technical stakeholders.

Documentation/Training: Create and maintain technical documentation and provide training to internal teams and end-users on new features and best practices.

API Integration: Support API integrations with other enterprise platforms like Salesforce or ServiceNow.

Continuous Improvement: Stay informed on CCaaS (Contact Center as a Service) trends and recommend enhancements to improve collaboration and scalability.

Work Location

Onsite Hybrid Onsite in Stamford CT

Job Title Five9 Developer Required Implementation Configuration: Implement and configure Five9 solutions including call flows IVR skills-based routing and Intelligent Virtual Agents (IVA). Technical Support /Troubleshooting: Provide direct technical support to customers di...