Manage and optimize Zoom telephony infrastructure including contact centers ensuring
seamless voice and messaging services. Deploy and maintain AudioCodes SBCs and OVOC
servers ensuring system reliability and compliance. Administer and manage OVOC server
licenses for global operations.
Design implement and manage Microsoft Teams phone systems in a fully cloud-based model.
Ensure seamless integration with global telephony services and compliance with regional
regulations. Oversee SIP trunking call routing and emergency calling configurations.
Design deploy and manage AV Zoom Rooms ensuring an optimal user experience.
Collaborate with vendors to implement solutions that meet organizational AV requirements.
Provide ongoing support for AV systems including firmware updates and troubleshooting.
Ensure tight integration between UC platforms (Zoom MS Teams) with O365 Active Directory
and other IT systems. Continuously monitor and enhance the performance reliability and
scalability of UC infrastructure.
Stay ahead of UC technology trends to identify opportunities for improvement. Provide strategic
input to roadmap planning focusing on scalability and global UC solutions. Maintain
comprehensive documentation for UC systems including design configuration and operational
procedures. Ensure adherence to global security compliance and privacy standards.