Unified Cloud L2 Desktop Support

Jersey City - USA

Monthly Salary: Not Disclosed

Posted on: 10-09-2025

Vacancies: 1 Vacancy

Job Summary

We are immediately hiring for Unified Cloud L2 Desktop Support

Location: Jersey City NJ (Onsite)

An L2 Unified Cloud Desktop Support specialists responsibilities combine standard desktop support duties with expertise specific to a cloud-based environment.

Handle escalated issues: Resolve complex technical problems that have been escalated from Level 1 support such as advanced software hardware or network issues.
Advanced troubleshooting: Perform in-depth diagnostics on virtual desktops applications and cloud-related infrastructure to identify and solve root causes.
Cloud desktop management: Manage the virtual desktop environment which may include user provisioning deploying software and configuring settings within the cloud platform.
Performance monitoring: Utilize monitoring tools to oversee system health and performance addressing potential problems before they disrupt end-users.
Collaboration with L3 teams: Work with Level 3 engineers and other specialized teams (e.g. network security) to resolve the most critical and complex incidents.
Documentation and knowledge sharing: Document solutions create knowledge base articles and provide guidance to Level 1 technicians to improve overall support efficiency

- Monitor system health troubleshoot incidents ensure high service availability.

- Deploy cloud infrastructure automate workflows using DevOps best practices.

- Manage CI/CD pipelines configuration tools and version control systems.

- Collaborate with development teams for seamless code and environment deployments.

- Perform root cause analysis and lead incident resolution efforts.

- Optimize system performance enforce security and compliance across environments.

- Mentor junior team members ensure adherence to operational standards.

- Create documentation SOPs and dashboards for effective service management.

- Engage in capacity planning scalability and cost optimization strategies.

- Drive reliability availability and improvements as operational excellence leader.

We are immediately hiring for Unified Cloud L2 Desktop Support Location: Jersey City NJ (Onsite) An L2 Unified Cloud Desktop Support specialists responsibilities combine standard desktop support duties with expertise specific to a cloud-based environment. Handle escalated issues: Resolve comp...

We are immediately hiring for Unified Cloud L2 Desktop Support

Location: Jersey City NJ (Onsite)

An L2 Unified Cloud Desktop Support specialists responsibilities combine standard desktop support duties with expertise specific to a cloud-based environment.

Handle escalated issues: Resolve complex technical problems that have been escalated from Level 1 support such as advanced software hardware or network issues.
Advanced troubleshooting: Perform in-depth diagnostics on virtual desktops applications and cloud-related infrastructure to identify and solve root causes.
Cloud desktop management: Manage the virtual desktop environment which may include user provisioning deploying software and configuring settings within the cloud platform.
Performance monitoring: Utilize monitoring tools to oversee system health and performance addressing potential problems before they disrupt end-users.
Collaboration with L3 teams: Work with Level 3 engineers and other specialized teams (e.g. network security) to resolve the most critical and complex incidents.
Documentation and knowledge sharing: Document solutions create knowledge base articles and provide guidance to Level 1 technicians to improve overall support efficiency