Customer Support Specialist
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Job Location:
Muhlenberg County, KY - USA
Yearly Salary:
$ 110960 - 135200
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Summary:
The Customer Support Specialist plays a vital role in delivering exceptional service to policyholders within the insurance industry. This position is responsible for managing inbound customer inquiries resolving claims-related issues and providing clear accurate guidance on policies coverage billing and benefits. By serving as a trusted point of contact the Specialist ensures customer satisfaction promotes retention and upholds the integrity of the companys service standards. With a strong focus on empathy problem-solving and compliance this role contributes directly to enhancing the customer experience and supporting the organizations mission of reliable responsive and transparent insurance support. The ideal candidate will combine technical proficiency with interpersonal skills to navigate complex insurance scenarios while maintaining strict adherence to regulatory and company policies.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone email and online chat regarding policy details claims status billing coverage options and endorsements.
- Investigate and resolve customer issues related to claims processing premium payments policy changes and service disruptions in a timely and accurate manner.
- Provide clear compliant explanations of insurance terms conditions and coverage benefits to customers with varying levels of insurance literacy.
- Collaborate with underwriting claims and billing departments to escalate and resolve complex cases ensuring seamless communication and resolution.
- Maintain accurate and up-to-date records in the customer relationship management and policy administration systems.
- Proactively identify recurring customer concerns and contribute insights to improve service processes training materials and product clarity.
- Support customer on boarding and renewal processes by verifying information answering questions and facilitating smooth transitions.
Requirements
Requirements:
- High school diploma or equivalent; associates or bachelors degree in Business Communications or a related field preferred.
- Minimum of 2 years of customer service experience in a regulated industry with proven experience in insurance financial services or healthcare a strong advantage.
- Strong knowledge of insurance terminology policy types (e.g. auto home life health) and claims processes.
- Proficiency in customer relationship management platforms (e.g. Salesforce Zen desk) and Microsoft Office Suite (Word Excel Outlook).
- Excellent verbal and written communication skills with the ability to explain complex information clearly and em pathetically.
- Strong problem-solving abilities attention to detail and the capacity to manage multiple tasks under pressure.
- Demonstrated ability to maintain confidentiality and handle sensitive customer data in compliance with privacy regulations.
- Ability to work independently and as part of a team in a fast-paced deadline-driven environment.
- Willingness to participate in ongoing training on products compliance and customer service best practices.
Benefits
Paid Time Off
Life Insurance
Health Insurance
Dental Insurance
Vision Insurance
Required Skills:
Knowledge of office management systems and procedures Working knowledge of office equipment like printers and fax machines Proficiency in MS Office (MS Excel and MS PowerPoint in particular) Excellent time management skills and the ability to prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills
Company Industry
IT Services and IT Consulting
Key Skills
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