SU - Senior Solutions Engineer
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Description
This is a full-time remote role for a Senior Solutions Engineer at a growing U.S.-based company. The Senior Solutions Engineer will be responsible for ensuring the successful onboarding adoption and ongoing value delivery for the company customers. You will be a trusted technical and product partner to our Delivery Account Management and Data Operations teamssupporting everything from preparing enterprise accounts on Link and Sales Hub to creating and deploying high-impact buyer demand surveys that feed into the companys proprietary intelligence.
Qualifications
- 10 years in a customer-facing technical role such as Solutions Engineer Technical Account Manager Business Analyst or similarpreferably in SaaS or intelligence/data products.
- Proven track record in enterprise onboarding technical solution delivery and customer success outcomes.
- Strong analytical skills with proficiency in Google Sheets (SQL or BI tools a plus).
- Experience designing and deploying surveys (Forsta preferred; SurveyMonkey Typeform or a similar acceptable).
- Excellent written and verbal communication skills in English with the ability to convey technical concepts to business audiences.
- Ability to manage multiple projects in a fast-paced dynamic environment while maintaining attention to detail.
- Collaborative mindset with a passion for solving complex customer challenges.
Responsibilities
- Lead the technical onboarding of enterprise customer accounts on Link and Sales Hub ensuring configurations align with customer-specific needs and workflows.
- Guide customers through platform navigation best practices and advanced features to accelerate adoption.
- Develop tailored demos proof-of-concept configurations and data scenarios that illustrate the platforms value for customer goals.
- Partner with Account Management to prepare for strategic customer meetings QBRs and renewal discussions.
- Create and deploy buyer demand surveys to capture actionable market intelligence and enrich the companys proprietary datasets.
- Leverage Forsta (preferred) or equivalent tools (SurveyMonkey Typeform) for survey execution ensuring data accuracy and high response quality.
- Extract analyze and interpret data from Link to generate insights and recommendations for customers.
- Present findings in a clear business-focused format that drives action.
- Troubleshoot and resolve technical issues in collaboration with Delivery Account Management and Data Operations teams.
- Provide structured feedback to the Product team on recurring issues feature requests and user experience improvements.
- Develop and maintain comprehensive internal and customer-facing resources including training guides knowledge base articles and onboarding documentation.
Compensation
$ 2000 - $ 2500 per month paid in USD depending on experience.
Details
- Independent contractor agreement paid 2x monthly.
- The client has a desire for long-term commitment.
Required Experience:
Senior IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
