About the Role:

Grade Level (for internal use):

The role of the Product Owner in a product team is very crucial. The Product Owner has the responsibility of planning the clients needs so that they can effectively manage the development process. These are the major duties and responsibilities of the product owner:

1. Product Vision & Strategy:

Define and communicate the product vision and roadmap for IT Service Management and Delivery.

Align product goals with customer needs and business objectives.

2. Program Increment (PI) Planning:

Lead PI planning sessions ensuring alignment across teams and stakeholders.

Collaborate with Agile teams to develop and prioritize the PI backlog.

3. Customer Experience Enhancement:

Gather and analyze customer feedback to identify areas for improvement in service delivery.

Work closely with UX/UI designers to enhance the customer journey and overall experience.

4. Stakeholder Management:

Act as the primary point of contact for stakeholders ensuring clear communication and expectation management.

Facilitate discussions and workshops to gather requirements and feedback.

5. Hybrid Work Experience:

Develop strategies to optimize the hybrid work environment for both employees and customers.

Implement tools and processes that support collaboration and productivity in a hybrid setting.

6. Performance Tracking:

Define KPIs and metrics to measure the success of IT service management initiatives.

Regularly review performance data to make informed decisions and adjustments.

7. Collaboration & Leadership:

Collaborate with cross functional teams including IT Marketing and Sales to drive product success.

Mentor and support team members in Agile methodologies and best practices.

Qualifications:

Bachelors degree in Business Administration Information Technology or a related field.

Proven experience as a Product Owner or similar role in IT Service Management.

Strong understanding of Agile methodologies and experience with PI planning.

Excellent communication negotiation and stakeholder management skills.

Familiarity with tools and technologies that enhance hybrid work environments.

Ability to analyze data and derive actionable insights.

Preferred Skills:

Excellent understanding of the Scrum and Agile Software Development Methodologies.

Another essential ability for product owners is decision-making. The product owner a senior member of a product development team is accountable for making a number of decisions every day.

Practical experience with product development architecture.

Strong knowledge of how to employ analytical tools.

Ability to prioritise the product development process.

Excellent understanding of the principles of user-centred design.

Excellent communication both written and spoken for collaborating with different teams.

Working well in huge teams.

Knowledge of design quality guidelines.

Technical background with knowledge of software development and web technologies.

Good organizational skills.

Creative and innovative thinking.

Whats In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.