Site Specialist II - Inventory and Lab Support - Cambridge, MA

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer.

Location/Division Specific Information

Location: Cambridge MA

Hours: Mon-Fri 8am-4:00pm

How do we make an impact

Unity Lab Services provides a single source for integrated lab service support and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customers laboratorys business needs.

What will you do

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements receiving put-away stock rotation cycle counts order entry and expediting customer service call resolution product returns and backorder processing

• Perform laboratory services such as order delivery glassware processing biological waste processing chemical inventory receipt/reconciliation and media preparation

• Work within computer systems to access and follow standard operating procedures

• Proactively communicate with the supervisor any customer concerns and/or potential problems

• Effectively address customer concerns within established resolution timeframes.

• Engage in process improvement activities

• May perform other responsibilities as assigned by management.

Education

High school diploma or equivalent required.

Experience

1 year of related experience within a laboratory setting is preferred.

Experience working in customer service is also a plus.

Knowledge Skills Abilities

• Able to read write and speak English fluently

• Strong verbal and written communication skills and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientifics values.

• Possesses a strong desire to serve the customer and the interpersonal skills to collaborate with various levels of personnel at the customer site.

• Must possess operating skills to use handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.

• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

• Works primarily at customer sites which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin tetracycline etc)

• Depending on the area of the building personal protective equipment may be worn including lab coats coveralls hoods facemasks hairnets safety gloves steel-toe shoes bump hats and/or safety glasses.

• Requires the ability to lift push and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally including operation and use of pushcarts pallet jacks forklifts etc.

• Regularly required to stand or walk for prolonged periods.

• Ability to work overtime as needed.

Benefits

We offer competitive remuneration healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example this may include individuals requiring assistance because of hearing vision mobility or cognitive impairments. If you are a job seeker with a disability or assisting a person with a disability and require accessibility assistance or an accommodation to apply for one of our jobs please submit a request by telephone at 1-*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes such as not being able to get into the career website following up on an application or other non-disability related technical issues will not receive a response.