For our Leuven offices we are looking for highly qualified and motivated professionals like you. If you think you have what it takes to keep Septentrio firmly in Pole Position get in touch.

We need you for the position of

Technical Support Engineer

The Job

As Support Engineer you are responsible for 2nd tier case management of Septentrio products and services.

Your mission

Our technical support engineer maintains and documents our technical infrastructure including support portals knowledge bases and key platforms like Salesforce and JIRA. As a Salesforce go-to person youll take ownership of customer support topics drive improvements and help resolve technical issues.

In this role will also involve driving continuous improvement of the software and hardware tools used by both internal and external stakeholders while creating and updating technical support documentation such as FAQs and knowledge bases. Youll also get hands-on by participating in benchmarking physical investigations and data collection helping us stay ahead of the curve.

In this role youll also quickly and efficiently handle escalations to ensure customer satisfaction while solving complex technical puzzles through data analysis troubleshooting and issue replication.

Youll provide first-line support to customers in regions without local support and deliver training on our products and support processes. Additionally youll equip our Field Application Engineers (FAEs) with the knowledge they need to excel and actively participate in research and development to ensure customer needs are integrated into product evolution.

Your qualifications

You hold a masters or technical bachelors degree in electronics computer science Geomatics or equivalent.

In addition to that were looking for someone who is tech-savvy with a strong understanding of software and hardware integration. You should have an analytical mind capable of diving deep into data analysis.

Being a team player with a customer-oriented attitude and great interpersonal skills is essential. Clear communication is key. We value proactive problem solvers who take ownership of technical issues and proactively create resources for self-help. While proficiency in English is a must additional languages are a plus and will set you apart.

Our Offer

In exchange for your talent we offer a competitive compensation package in a top-notch high-tech international working environment. At Septentrio youll have room to grow both personally and professionally. Our on-boarding plan is legendary our homework policy family-friendly. Get in touch and help us shoot for the moon the stars and beyond.

Septentrio only accepts applictions submitted directly by candidates the event that external parties such as professional recruiters search firms fee-based referral services staffing agencies and recruiting agencies or other similar organizations (collectively referred to as Agency hereafter) submit referrals or resumes on behalf of candidates we will treat these as being sent at no cost to the company. Sepentrio does not compensate any Agency for submitting resumes or candidate profiles unless there is a prior written agreement in place which has been authorized by our Human Resources department. This agreement must specifically cover a particular job vacancy and clearly permit the submission of resumes by the Agency for that role