First Level IT Support (mfd) – Belgium (Remote)

Any - Belgium

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsabilities

Assist the client with first level support
Provide support for computer systems in case of hardware and software incidents
Provide support of inventory units (monitors local printers local scanners and notebook
docking stations) as well as support for local network printer systems
Receive materials and spare parts inventory prepare for installation install and ensure
feedback to customers
Always demonstrate excellent customer service

Qualifications :

Technical/Business Skills

Good technical knowledge of workplace environment and end-user services: Windows environment O365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory
Monitoring and reporting of the production environment (dashboards KPIs)
Monitoring and improvement of procedures and documentation
Basic knowledge of Apple environment (iPhone)
Incident and request processing (ITIL ticket tracking)
IT Support experience in a large enterprise environment ( 400 users)

Essential experience/skills

Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit
Motivation and real desire to improve and learn
Organized able to work independently pragmatic and hands-on approach
Spoken languages: English (fluent) Dutch (fluent) AND French ( fluent)

Additional Information :

Location: based in Belgium remote
Workload: 5 days per week

All our positions are open to people with disabilities

Remote Work :

Yes

Employment Type :

Full-time

ResponsabilitiesAssist the client with first level supportProvide support for computer systems in case of hardware and software incidentsProvide support of inventory units (monitors local printers local scanners and notebookdocking stations) as well as support for local network printer systemsReceiv...

Key Skills

Baan
English Language
Ideas
Access
Games
Application Management

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About Company

EVERIENCE

Choose a job that makes sense EVERIENCE supports the companies digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supports 1,200,000 u ... View more

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