Toyota/Mazda Financial Services Customer Care Advocate

Overview

Who we are

To save time applying Toyota does not offer sponsorship of job applicants for employment-basedvisas or any other work authorization for this position at this time.

Who were looking for

Toyotas - Mazda Financial Services Customer Services Department is looking for a passionate andhighly motivated Mazda Financial Services Customer Care Advocate.

The primary responsibility of this role is to support the private label departments objectives tosupport inbound customer service and the collection of telephone calls from customers dealers andfinancial institutions.

Reporting to the Customer Service Supervisor the person in this role will support the customerservice departments objective to interact with our valued customers dealers and third parties whenthey have questions or concerns.

Center Operating Hours

You must be available to work a shift between the hours of 8am-5pm Eastern Time.

Training

Training for this position will be from 8:30 am-4:30pm Eastern time for 12 weeks.

The first 6 weeks will be virtual and second 6 weeks will be in office training.

Pay/Benefits

Competitive base salary as well as benefits effective day 1.

Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.

What youll be doing

• Utilize resources and effective customer-centric communication to efficiently and accuratelyresolve inbound customer inquiries including but not limited to; payments title inquires accountstatus and maintenance website questions and registration as well as general questions.
• Service customer needs through inbound and outbound calling strategies designed to partnerwith customers to create solutions to resolve delinquency with an emphasis on mutually beneficialnegations and financial solutions.
• Support strong Brand connections with our dealers by answering Dealer and Area SalesManagers inquires via phone and email including but not limited to; titling inquires originationslease end customer inquiries and program eligibility.
• Support various processing functions including but not limited to email databases SharePointqueue management and additional miscellaneous tasks. Attention to detail process steps timemanagement and efficiency are critical skills required to gain success across the broad range ofprocessing tasks completed by the Universal Agent.
• Communicate with other workgroups regarding titles customer service insurance and thirdparties such as DMVs dealerships and attorneys for legal accounts.

What you bring

• High School Education or Equivalent.
• Previous experience in customer service retail services and call center environments.
• Excellent verbal and written communication skills including interpersonal skills.
• Self-starter and independent team-oriented and results-driven.
• Strong organizational skills and attention to detail.
• Ability to effectively multitask.
• Working knowledge of Microsoft Office applications (Word Excel etc.).
• Quick learner who can utilize resources and tools as issues arise during a call.

Added bonus if you have

• 2-5 years of relevant work experience (in a similar field and/or industry).

What well bring

During your interview process our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork flexibility and respect
• Professional growth and development programs to help advance your career as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services adoption childcare schools and more
• Tax Advantaged Accounts (Health Savings Account Health Care FSA Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.

Have a question need assistance with your application or do you require any special accommodations Please send an email to .