Customer Service Representative
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative
Company: GreenTown House
Job Type: Full-time
Category: Customer Support
About GreenTown House
GreenTown is a full-service media production company. For over 25 years weve created impactful contentfrom documentaries and music videos to commercials and educational mediafor clients like Cedars-Sinai Accenture Mitsubishi Kmart and Sears earning industry awards and recognition.
We also produce original films series and screenplays driven by a passion for authentic storytelling and creative excellence. Were a team of passionate professionals dedicated to pushing ideas further and creating stories that resonate with audiences and stand the test of time.
Job Responsibilities
- Provide exceptional customer service and support to clients via phone email and chat.
- Maintain a positive and empathetic attitude toward clients at all times.
- Assist customers with inquiries complaints and product-related questions.
- Document customer interactions and troubleshoot issues effectively.
- Collaborate with team members and other departments to resolve complex issues.
- Process orders forms and requests efficiently and accurately.
- Monitor customer feedback and suggest improvements to enhance customer satisfaction.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Essential Qualifications
- High School Diploma or equivalent.
- Strong communication skills both verbal and written.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Proficiency with computers and customer service software.
Desired Experience
- Previous experience in a customer service role is preferred.
- Familiarity with media production and the related industry is a plus.
- Ability to work independently and as part of a team.
Salary & Benefits
- Comprehensive training programs to enhance your skills.
- Opportunities for career advancement within the company.
- Health and wellness benefits.
- A collaborative and creative work environment.
Application Process
If you are passionate about customer service and eager to join a dynamic team please submit your application and resume to GreenTown House.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
