Inside Sales Manager
Inside Sales Manager
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Job Description
About Us
Exotel is reimagining the future of customer engagement with the power of AI.
With 20B annual conversations and 7000 global clients including industry leaders like HDFC Bank Flipkart Delhivery Vedantu Practo etc were transforming how businesses connect with their customers across BFSI E-commerce Logistics Consumer Services Healthcare and many more industries.
In a world where expectations are sky-high we help companies boost revenue cut costs and deliver unforgettable customer experiences. How With AI-powered co-pilots that supercharge agents automate the boring stuff and offer smart self-serve options across all communication channels.
We dont just build tech we build partnerships. At Exotel we collaborate closely with our clients to unlock the full potential of AI-led conversations.
About the role
In this role you will be responsible for managing a 14-member inside sales team. S/He is responsible for achieving conversion targets and assigned account objectives. ISM (Inside Sales Management) represents the entire range of company products and services to prospective customers.
Why should you join
- You enjoy solutioning and solution selling is your forte
- You are tech-savvy
- You love customer interactions and are passionate about sales.
- You enjoy being at the locus of solving problems.
- You enjoy working in a start-up environment and have an appetite for steep learning.
What will you do
- You will own the inside sales management related to people process and product.
- You will own the topline revenue targets for the Inside sales team.
- You will proactively assess clarify and validate customer needs on an ongoing basis.
- You will lead solution development efforts that best address Small & Medium Businesses (SMB) needs while coordinating with the Product Marketing and Operations teams
- You will manage stakeholders inside and outside the company.
- You will provide direct supervision and coaching to the Inside Sales team.
- You will be responsible for ISM prepaid targets aligning them across the team and driving performance through the effective management of the daily operations.
- You will analyse various sales reports to forecast and project sales conversions.
- You will be responsible for aligning the team tasks & determining individual monthly targets.
- You will align influence and own business initiatives related to inside sales at the company level.
- You will be responsible for pricing decisions such as optimising pricing to SMB customers in order to maximise revenue and product adoption.
- You will befocusing on delivering a positive customer experienceas perExotel standards.
- You will own the hiring staffing and maintenance of a diverse and effective Inside Sales team.
What do we look for
- We need 2 years of managing sales team/s.
- We are looking for 5 years of sales experience with 2 years of proven sales management experience and 4 years of selling technology products ( solution selling) as an individual contributor.
- We are looking for a proven track record in achieving sales targets and then some :)
- We need a sales leader with good people management skills who thrives in building a great team
- We are looking for strong sales planning capabilities with a keen eye for detail.
- We need individuals with strong operational and analytical abilities metrics-driven and comfortable working with data to draw and share insights with relevant stakeholders.
- Welook for nimbleness and those who can align sales strategies to a changing market.
- We need an individual who is comfortable with technology and selling technology products to both tech-savvy and non-tech-savvy customers.
Required Experience:
Manager
Employment Type
Full-Time
