SOC L2

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are having an urgent job opening with one of our direct client in Gurgaon location.

Job Title- SOC L2

Job Type - Contract to Hire (Min. 1-2 yrs.)

Experience Req- Total 7Yrs & Relevant 5 Years with some Leadership exp.

Key Responsibilities:

Customer Support:

Respond promptly to customer inquiries troubleshot and resolve issues related to

target technologies.

Provide remote support and on-site assistance as required ensuring timely issue resolution.

Maintenance Window Support:

Collaborate with clients and network operators to plan and execute maintenance windows effectively.
Creative problem solver comfortable with challenging the status quo and rapidly responding to escalated issues.
Define Maintenance Window Actions Objectives and review or prepare Method of Procedures (MOP) encompassing Execution Steps Timing Plan-B/Recovery Options Validation Steps/Methods and benchmarks.
Ensure technical governance of the maintenance window to guarantee a successful outcome.
Lead or contribute to Systems/Service recovery plans for potential failure scenarios.
Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes next steps and recommendations for corrective and preventive actions.
Work with TAC team to recreate the issue and drive towards root-cause analysis
Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations.
Provide technical oversight during maintenance window execution ensuring adherence to established procedures and minimizing service interruptions.

Technologies:

Palo Alto.
Z Scalar
Akamai WAF
SRX Firewall.

We are having an urgent job opening with one of our direct client in Gurgaon location. Job Title- SOC L2 Job Type - Contract to Hire (Min. 1-2 yrs.) Experience Req- Total 7Yrs & Relevant 5 Years with some Leadership exp. Key Responsibilities: Customer Support: Respond promptly to customer inqui...