Network Operation Center L2 Network Enginner

Position Description:

Job Title: NOC L2 Engineer
Location:Bangalore India
Experience: 5 6 Years
Employment Type: Full-Time
Shift: 24x7 Rotational


About the Role:

We are looking for an experienced and proactive Network Operations Center (NOC) Level 2 Engineer to join our team in Bangalore. The role involves supporting and maintaining critical network infrastructure ensuring high availability and delivering exceptional service through effective troubleshooting and client communication.

The ideal candidate should have strong expertise in FortiGate Firewalls HP/Aruba/Extreme Switches and Extreme & Aerohive Wireless Access Points along with hands-on experience in ServiceNow for ticket and incident management.


Key Responsibilities:

. Provide L2-level support for network incidents requests and escalations via ServiceNow.
. Configure and troubleshoot FortiGate Firewalls (VPNs NAT routing and security policies).
. Manage HP Aruba and Extreme switches (VLANs trunking LACP and Layer 3 routing).
. Support Extreme and Aerohive Wireless Access Points to ensure reliable connectivity.
. Monitor and maintain network performance using tools like SolarWinds PRTG or Nagios.
. Maintain accurate incident records documentation and SLA compliance within ServiceNow.
. Collaborate with ISPs vendors and internal teams for escalation and resolution.
. Communicate effectively with users and clients to diagnose and resolve network issues.


Required Skills:

. Strong technical expertise in FortiGate Firewalls HP/Aruba/Extreme Switches and Wireless (Extreme/Aerohive).
. Solid understanding of TCP/IP VLAN DHCP DNS OSPF and BGP (basic).
. Hands-on experience with ServiceNow and network monitoring tools.
. Excellent communication user interaction and client-handling skills.
. Ability to multitask and perform under pressure in a 24x7 operations environment.


Preferred Certifications:

. Fortinet NSE 4 or higher
. Cisco CCNA / CCNP
. Extreme Certified Network Associate or equivalent
. ITIL Foundation Certification



Education:

Bachelors Degree or Diploma in Computer Science Information Technology Electronics or related field.

Skills:

• Firewalls
• Switches
• Incident Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.