Customer Relationship Manager / Senior Executive - Marketing and Sales

Essential qualities:

1) PersuasiveSkills

• Please understand that your performance will be judged not mainlyon your capabilityto sell flats/propertiesbutmore onyour capabilityto convince the customer/client to want to buy our properties. Excellent persuasive capabilityin both English and Tamil is required

2)Customer / Client Service Orientation

• You are expected to understand the needs and requirements of the customers/clients throughly and match them with our offerings. You should always be consious toavoid becomingatypical/pushy sales guy trying to achieve your sales target but rather be a brand face who can create a steadystream of future leads/prospects
• You must be able to smoothly work with clients accomodate their schedule respect their constraints and provide above par value and professional service

About this position:

• The primary area of responsibility is flat promotion (flat sales) and property management (leasing & maintenance of properties).
• In plain words you have to faceupall the challenges that may be involved in the successfulsale of apartments and leasing of properties
• Other assignments include development of land bank for sale or future development
• Branding and social media management

Qualification and experience:

• Minimum UG Degree /Specialization in Marketing. You should have gone and successfully completedfull time / regular college
• MBA with Marketing specializationis preferred
• Minimum3 yearsmarketing/sales experience in Real estate / allied industry with strong customer interaction
• Must be an extroverted personality with experience in cultivating new relationships putting together campaigns and ability to work in cross functional teams
• Attention to detail

Typical nature of activities:

• Listening to customer requirementsand presenting appropriately to make a sale now or for the future
• Maintain the CRM system/software with upto date informationand establish rapport and understanding with the current clients to ensure repeat business
• Developingnew relationships for future client basethrough social/business networks in person and word of mouth
• Drawing up reports on successes of marketing activities on a monthly basis
• Being organizedwith latest informationto respond to walk-ins incoming email and phone enquiries
• Representing company at trade exhibitions events and demonstrations
• Gaining a clear understanding of customers requirements and budget -making accurate rapid cost calculations and providing customers with quotations
• Drive partnerships with other builders websites and various marketing and sales platforms
• Keeping yourself updated with the latest happenings in the real estate market through constant industry interaction independent researchand outreach with clients brokers owners and others
• Facilitate smooth sales handover - pre sales sales post sales andtake care of customer lifecycleby being theofficial representative

Location preference:

Most ofour flats for sale and also managed properties likely to be within Chennai limits. Those residing in and around our office (Kodambakkam Ashok Nagar Vadapalani Choolaimedu ) or in general within City limitsare preferred.

Other information:

• There is no set timing for this position.You are to be flexible according to the need of the hour.
• This aside our office timings are9.30AM to 6.30PMwith two coffee breaks (11.30AM & 4.30PM) and a lunch break (1.30 to 2.00PM)
• Please apply mentioning your realistic expected CTC to be considered for shortlisting

• Interviews are appointment based

• Appointments will be communicated only through email

• Please avoid walk-ins

• Please avoid calling us to know your interview slot

• Please understand that this is being done only so that everyone has a smooth and organized interview experience

• Thank you for your co-operation!