Customer Success Executive

Indore - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Success Executive (Day Shift)

Location: Indore (Onsite)
Experience: 13 Years (Mandatory)
Industry: IT Services / SaaS / Product Development

About EngineerBabu

EngineerBabu is a trusted technology partner with 10 years of experience delivering world-class digital products for startups enterprises and global brands.

We have successfully built platforms for companies like Wishfin Dunzo (V1) Open Money Kulu TaptapSend and many other fintech lending healthcare and eCommerce businesses.

We are known for:

Strong product engineering DNA
Proven expertise in App Development Web Development AI/ML Loan Management Systems
Working with global clients across the US UK Australia Middle East and India
A culture of high accountability ownership and long-term client success

If you want to grow fast learn from experienced founders and work on global-standard productsEngineerBabu is the right place.

Role Overview: Customer Success Executive

We are looking for a confident and mature Customer Success Executive (Day Shift) with a minimum of 1 year of experience in customer success pre-sales inside sales or client communication.

You will manage inbound leads understand their needs in detail and coordinate meetings with the internal team when there is a strong fit.

Key Responsibilities

Handle inbound calls and inquiries during the day shift
Conduct detailed requirement discussions with prospects
Qualify and assess the lead based on need budget and timeline
Present EngineerBabus capabilities and success stories clearly
Schedule meetings with the Sales/BA team for qualified leads
Maintain CRM updates and follow-ups
Ensure high customer satisfaction and smooth lead handover
Act as the first-level guide to help prospects navigate our services

Required Skills

Minimum 1 year experience in Customer Success / Inside Sales / Client Coordination
Excellent spoken and written English
Strong communication and listening skills
Ability to understand IT services like App/Web development AI APIs etc.
Good knowledge of customer handling and call etiquettes
Ability to quickly build trust and comfort on calls
Familiarity with CRM tools

Work Details

Shift: Day Shift
Job Type: Full-time In-office (Indore HQ)
Salary: Competitive based on experience

Customer Success Executive (Day Shift)Location: Indore (Onsite)Experience: 13 Years (Mandatory)Industry: IT Services / SaaS / Product DevelopmentAbout EngineerBabuEngineerBabu is a trusted technology partner with 10 years of experience delivering world-class digital products for startups enterprises...