Job Title: Canvas Specialist
FLSA Status: Exempt
Pay Grade: 101
Work Days: 226
Reports To: Coordinator of Design Support and Strategic Services
Primary Purpose
To provide effective online and blended learning leadership technical assistance and other related products and services for project stakeholders and local education agencies (LEAs) that will ensure improved student academic achievement across the state.
Qualifications
To perform this job successfully an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Certification
High School Diploma or GED
Technical certification(s) and/or Associate degree preferred
Special Knowledge/Skills
Team-oriented collaborative attitude with ESC staff and LEA personnel
Strong organizational communication public relations and interpersonal skills
Above-average technology competency
Basic knowledge of Canvas Admin duties or equivalent LMS management
Basic knowledge of instructional technology media and materials development and implementation
Knowledge of databases spreadsheets word processing Canvas LMS or equivalent and Catalog
Effective communication with non-technical users
Self-motivated able to take initiative and meet deadlines
Experience
Utilizing learning management systems
Providing technical assistance
Collecting data
Managing enrollments and deploying courses
Essential Duties and Responsibilities
*This job description is not intended and should not be construed to be an exhaustive list of all responsibilities skills efforts or working conditions associated with this job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions.
**This position may be partially or completely funded using grant and/or federal monies and is assigned programs to include activities designed to enhance the effective and coordinated use of funds.
Collect help desk data to identify patterns and assess issue magnitude; communicate or resolve issues as needed
Navigate the LMS to resolve customer issues and answer questions
Provide technical support to the online instructional design and Texas Reading Academies development teams
Provide technical support to stakeholders and LEA personnel
Research and recommend online learning technology solutions
Perform Canvas Admin duties for statewide initiatives through TEALearn
Provide leadership to team members as needed
Equip help desk personnel for success
Provide technical training and maintain just-in-time learning materials for clients and staff
Maintain Standard Operating Procedures
Other duties as assigned
Supervisory Duties
None
Equipment/Specialized Software Used
Computers projection devices control panels in meeting rooms printers productivity software software specific to the job assignment network resources internet resources and other hardware and software necessary to perform the functions of the job effectively and efficiently.
Working Conditions (Mental Demands/Physical Demands/Environmental Factors)
Mental: Public relations and people skills are always required work with frequent interruptions and maintain professional composure and confidentiality under stress.
Physical: Occasional prolonged and irregular hours ability to move tables and chairs and load/unload boxes and materials. Prolonged use of a computer.
Environmental: Open cubicles/workstations
Evaluation
Annual performance evaluation will be performed in accordance with the adopted policies of the Education Service Center Region 11. Employment in this position is contingent upon performance need and funding.
Benefits at ESC Region 11
Required Experience:
Unclear Seniority
ESC Region 11 is a service organization and intermediary educational agency committed to serving the needs of educators and students.