Customer Support Specialist - Remote Overnight Shift

Mudflap serves the $800B trucking industry the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense) while providing our fuel stop partners with access to new hard-to-reach customers. Were a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

Support Truckers While the World Sleeps

Join the team powering the backbone of America no matter the hour.

Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team is available 24/7/365 and were proud to show up. especially during the overnight hours when our customers need us most.

Were looking for a dedicated people-focused individual who thrives in quieter hours and takes pride in solving problems when others are offline. At Mudflap customer obsession is a core value and support is one of the most impactful roles at the company. Our close-knit mission-driven team is all about making a difference delivering real-time solutions and helping our customers succeed no matter what time it is.

We dont just provide support we fuel success around the clock.

Shift Options (Eastern Time):

• Thursday Monday: 11:00 PM 7:00 AM

• Saturday Wednesday: 11:00 PM 7:00 AM

Expectations (In this role you will):

We hold a high bar for customer support and were proud of it.

Heres what success looks like in this role:

• Self-Sufficient and Reliable: Youre comfortable owning your shift with minimal supervision staying focused and proactive throughout the night
• Strong Phone Presence:You communicate clearly and confidently with a warm professional tone and genuine empathy
• Real-Time Problem Solving: You think fast on your feet troubleshoot effectively and keep customers reassured every step of the way
• Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp organized and efficient throughout the day
• Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless personal and thoughtful
• Emotionally Intelligent: You can read between the lines pick up on customer signals and respond in creative thoughtful ways that show deep understanding
• Ambitious and Growth-Oriented: Youre hungry to learn open to feedback and excited to grow your skills and career with Mudflap
• Tech-Savvy: You move comfortably between tools like Zendesk Slack and internal systems without skipping a beat

Experience (What we look for):

• 2 years of experience in a remote customer support role ideally in fintech or tech startup environments
• Previous experience working 2nd or 3rd shift
• Proficient with support tools like Zendesk or similar ticketing systems
• Bilingual: Fluency in both English and Spanish strongly preferred
• Customer-first mindset with a genuine passion for delivering exceptional service
• Excellent communication skills both verbal and written
• Thrives in fast-paced environment youre a strong multitasker with a high sense of urgency and a hands-on team-oriented approach

Perks and Benefits (What we offer):

• Competitive pay and equity in a high-growth startup
• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

The pay range for this role is $25 - $28 per hour. This information reflects a base range for this position based on current market data which may be subject to change as new market data becomes available. The candidates skills experience and other relevant factors will determine the exact compensation.

Weve got you covered! Training runs for three weeks and well ship you the equipment you need to succeed.

Company overview (Who we are):

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors including QED Matrix Partners Commerce Ventures NFX and 500 Startups and included in the Forbes Fintech 50 list Mudflap offers fleet fuel management solutions. Our core team hails from Disney Uber Procore DoorDash Google Meta Capital One Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• Make it Count: Act like an owner by focusing on the impact of your work
• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
• Be Curious: Use a growth mindset to question assumptions take calculated risks and stretch the boundaries of whats possible

*If your application is selected for the next stage you will receive an email invite to complete a short take-home assessment through our assessment platform TestGorilla. This helps us better understand your skills and how you approach tasks relevant to the role. Please check both your inbox and spam folder for the email invite and please complete the assessment as soon as possible. Thank you!