Customer Success Representative (Bilingual English/Spanish req)
Customer Success Representative (Bilingual English/Spanish req)
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Job Description
Customer Success Representative (Bilingual English/Spanish req)
Location: Houston TX
Salary: $17$20/hour 5% Annual Bonus
Benefits: 100%-paid health coverage 401k w/ 9% total match PTO wellness perks and more
Job Type: Full-Time
Typical Hours: M-F 8:00 am 5:00 pm with rotating Remote weekend shifts (1x/mo)
Start Date: ASAP
Sponsorship is not available
Relocation assistance is not available
Customer Success Representative (Bilingual English/Spanish req) Description
Our client in the natural health products industry is seeking a Customer Success Representative to join their on-site team in Houston TX. You will be responsible for delivering outstanding support to customers via email phone and in-person. Youll help customers with orders subscriptions and product questions making each interaction a chance to support someone on their wellness journey. Ideal candidates will have previous phone-based customer service experience and an interest in healthy living and natural health products. To succeed you must be bilingual in English and Spanish have strong communication skills and have a genuine curiosity about natural health products. This is a great opportunity to grow with a company that values personal wellness offers full benefits and creates space for professional development within a supportive and mission-driven culture.
Customer Success Representative (Bilingual English/Spanish req) Responsibilities
Respond to customer inquiries via phone email and chat
Resolve order issues returns cancellations and subscription updates
Guide customers on product use and benefits
Handle up to 30 calls per day and a high volume of emails
Provide in-person assistance in the companys small storefront
Assist with light inventory checks and organization of storefront supplies
Join daily huddles and stay current on product training
Record accurate notes on customer interactions
Stay current on product updates and wellness trends
Support rotating weekend coverage (remote one weekend/month)
Customer Success Representative (Bilingual English/Spanish req) Qualifications
2 years of call center or phone-based customer service experience required
Experience handling phone queues and email communications required
Bilingual in English and Spanish required
CRM software experience required
Actively embrace healthy living
Required Experience:
Unclear Seniority
Employment Type
Full-Time
