Customer Success Specialist - Part Time
Customer Success Specialist - Part Time
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Salary Not Disclosed
1 Vacancy
Job Description
Opportunity for 15 - 20 hours per week - Requires Evening & Weekend Hours
General Client Support - Day-to-day client support resolving trouble tickets troubleshooting account provisioning performance/event support coverage
Departmental Collaboration - working closely with the Sales Team and Account Management Team on a daily basis prioritizing the needs of new and existing clients ensuring those needs are met in a timely productive and scalable way.
Internal Expert - deep product knowledge knowing the ins/outs of the platform and staying abreast of features and platform changes and communicating those to internal staff as required
Knowledge Base - Under direction of Client Support Manager creating/updating knowledge bases for client/patrons and internal staff including one sheets for CS Big Book instructional videos for YouTube channel contributions to company newsletter/blog.
Client Training - Developing Training Hosting Informational Webinars Q/A Sessions & Group Training Sessions
Other Projects as assigned
Qualifications :
Minimum of 3 years experience in Customer Service Tech Support or Sales experience in the B2B SaaS space with demonstrated success in providing excellent service
Minimum 2 years experience working in a box office ticketing or a related live event space
Experience with G-Suite Slack Asana and LiveAgent or ZenDesk is a plus
Self-motivated with a get it done attitude and affinity for working in a fast-paced environment
Tech Savvy- can pick up on new technologies quickly and easily
Strong attention to detail well-organized as well as great oral and written communication skills
Works well with a team and enjoys working with others on projects!
Bonus if you have a background in or a strong interest in the Performing Arts Industry
Additional Information :
Equal Opportunity Statement
On The Stage is committed to strengthening our culture of inclusion through our hiring practices. We recognize and celebrate that we are better able to grow and learn together with a diverse team. When recruiting for On The Stage we welcome the unique contributions that diversity of personal experiences brings to the team. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status. All are welcome at On The Stage.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Part-time
Employment Type
Remote
Company Industry
Key Skills
- Bidding
- Apps
- Benefits
- Corporate Recruitment
- Android Development
