Customer Service Representative

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 09-09-2025

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative (German English)

Location: Sofia Bulgaria (On-Site with Hybrid option after 6 months based on performance)

Working Model: Business & Management (B&M)

Schedule: MondayFriday 09:0021:00
Communication Channels: Email & Phone

Languages Required:

German: C1 level
English: B1/B2 level

Salary:

3895 BGN gross per month

Responsibilities:

Provide high-quality customer service to B2C clients via email and phone.
Handle inquiries resolve issues and deliver accurate information in a professional and timely manner.
Maintain a positive and empathetic attitude toward customers at all times.
Collaborate with internal teams to ensure seamless customer support.
Adhere to company standards and performance goals.

Requirements:

Fluency in German (C1) and good command of English (B1/B2).
Strong communication skills and customer-oriented mindset.
Ability to handle client inquiries with professionalism and efficiency.
Previous experience in customer service or related fields is an advantage.
Comfortable working on-site with flexibility for hybrid work after 6 months.

Relocation Package:

Reimbursement of travel expenses up to 490 BGN after 6 months of employment (with valid travel documents and if no prior notice is given).
Advance salary option of 1056 BGN net (upon employee request transferred within 5 working days).
Company-arranged hotel stay upon arrival (employee responsible for costs if failing to show up without notifying the hotel by 12 noon on arrival date).
Note: If the contract is terminated within the first 6 months advance salary and relocation reimbursement must be returned.

Why Join Us

Competitive salary and relocation support.
Opportunity to work in an international environment.
Hybrid working option after 6 months.
Career development within a global company.

Click to apply or send your english cv to

Job Title: Customer Service Representative (German English) Location: Sofia Bulgaria (On-Site with Hybrid option after 6 months based on performance) Working Model: Business & Management (B&M) Schedule: MondayFriday 09:0021:00 Communication Channels: Email & Phone Languages Required: German...