German Speaking Customer Advisor

Are you a highly motivated individual with fluent German language skills and a passion for customer care We are actively seeking a talented German-speaking Client Relations Specialist to join our rapidly growing international team in Sofia Bulgaria. In this crucial role youll be the main point of contact for our German-speaking clientele expertly managing their travel queries and guaranteeing a stress-free and pleasant experience.

The Work Setting

This is an on-site role based in our modern Sofia office. You will become part of a supportive multicultural environment that deeply values teamwork continuous learning and personal career advancement. If you are enthusiastic about helping people eager to build your professional experience globally and ready to take on an exciting challenge in a new country we encourage you to apply!

Key Responsibilities

• Engage directly with German-speaking clients across all platformsphone email and chatto efficiently handle travel-related needs including new reservations modifications cancellations and information requests.
• Deliver precise information and actionable solutions working hard to ensure every customer interaction is a highly positive one.
• Process all inquiries quickly strictly adhering to our established service-level agreements (SLAs).
• Collaborate effectively with colleagues in various departments to facilitate the rapid and successful resolution of any complex customer issues.
• Maintain in-depth up-to-date knowledge of all company products services and operational processes.
• Meticulously record and log all client communications within the designated internal systems.
• Proactively support the team by sharing insights and assisting colleagues to contribute to collective success.

Candidate Profile

• Language Skills: You must be fully fluent in German (spoken and written) for all client communication. A strong working knowledge of English (minimum B2) is required for internal use.
• Exceptional communication and clear problem-solving abilities are a must.
• A naturally client-focused approach demonstrated through professional and empathetic interactions.
• The capacity to effectively manage multiple priorities and perform well in a high-paced setting.
• Previous experience in customer service is advantageous but not compulsorywe provide comprehensive training.
• You must possess a high level of attention to detail and a proactive mindset.

Rewards and Benefits

• A competitive financial package augmented by attractive performance-based bonuses.
• A secure permanent contract offering full social security benefits.
• Complete relocation assistance for those moving to Sofia which covers:
  • Reimbursement for flight tickets to the city.
  • Initial accommodation support to help you settle in easily.
• Comprehensive health and life insurance coverage.
• Clear opportunities for career progression and access to continuous professional training.
• A friendly multicultural office environment located centrally in Sofia.
• Management commitment to fostering a healthy work-life balance.
• The chance to be a key participant in a dynamic global travel industry project.