Guest Experience & Operations Coordinator

Hospitality-first role with cross-functional projects in Finance IT or Marketing your pathway to grow within three distinct business units.

Join Us at Carey Theological College A Place of Renewal Rigor and Conviction

Situated on the beautiful UBC campus in Vancouver where Carey has served students and churches for over six decades Carey Theological College is undergoing an ambitious transformation. This is not a traditional institutional postingits a call to help rebuild something that matters. Carey is repositioning itself with the boldness of a startup but the foundation of a historic conservative evangelical tradition. We are re-establishing our identity around theological clarity classical formation and the unchanging truths of Scripture.

We are looking for those who are battle-testedboth spiritually and professionally. People who will not drift who lead with conviction and who are energized by the hard often unseen work of rebuilding systems culture and mission. This is a role for builders not maintainers. For those who want to leave behind institutional drift and help shape a place where truth matters.

About the Role

This is not a traditional front desk position its a unique entry point into the organization with a clear pathway to grow. All Guest Experience & Operations Coordinators begin with hospitality as their foundation welcoming guests and residents ensuring a seamless front desk experience and supporting day-to-day operations across our three business units: the College the Residences and the Carey Centre.

From there you will take on special projects and assignments in a specialization track aligned with your skills and interests. Whether assisting with bookkeeping and reconciliations (Finance Track) providing network and systems support (IT & Systems Track) or contributing to marketing and communications initiatives (Marketing & Advancement Track) youll gain valuable cross-department experience while building a broad base of skills.

This role is ideal for a recent university graduate with some work experience who thrives in a guest-facing environment enjoys variety and is eager to learn from experienced managers while supporting multiple areas of the organization.

Key Responsibilities

Guest & Student Services (Core Hospitality)

• Warmly welcome and assist hotel guests residents and visitors during check-in/check-out.
  
• Issue keys (Goki) parking permits and meal tickets (Square) as needed.
  
• Respond to inquiries via phone email (Freshdesk) or in person.
  
• Support student move-in/move-out logistics in collaboration with residence staff.
  
• Track and distribute mail and packages for students and residents.
  

Administrative & Hub Coordination

• Maintain reservation and occupancy tracking through MEWS (property management system).
  
• Process and reconcile payments through Square Populi and other digital tools.
  
• Keep accurate records of check-ins check-outs and payment status.
  
• Coordinate with housekeeping and facilities to address requests or maintenance issues.
  
• Update signage and ensure communal spaces remain guest-ready.

Systems & Process Support

• Operate and support digital systems including:
  
  • MEWS guest and residence bookings.
    
  • Goki digital key access.
    
  • Square front desk payments and meal tickets.
    
  • Populi student financial transactions.
    
  • Freshdesk help ticket management and communication.
    
• Monitor and triage incoming help requests to internal teams.
  

Specialization Tracks (Project-Based)

In addition to hospitality responsibilities each Coordinator will support a manager in one of three areas:

1. Finance Track bookkeeping reconciliations and expense tracking.
   
2. IT & Systems Track network troubleshooting access management and help desk support.
   
3. Marketing & Advancement Track content creation communications and event promotion.
   

Spiritual & Missional Alignment

• A personal commitment to the Lordship of Jesus Christ and a life shaped by biblical truth spiritual maturity and alignment with the Classical Protestant Tradition.
  
• Demonstrated love for the Church and a calling to serve in a Christ-centered discipleship-focused institution.
• Resonance with Careys mission and desire to contribute to a culture of formation faithfulness and theological clarity.

Performance Learning & Continuous Improvement

• Deliver exceptional service to guests students and colleagues with professionalism and grace.
  
• Receive coaching learn new tools and contribute to process improvement.
• Identify inefficiencies and propose solutions to improve workflows.

Education & Experience

• Bachelors degree required; ideally in business communications hospitality management IT or a related field.
  
• 13 years of work experience in hospitality customer service administration or a related professional environment.
  
• Experience with digital platforms and online tools (e.g. MEWS Square Populi) is an asset.
  
• Strong written and verbal communication skills; able to interact confidently with diverse stakeholders.
  
• Proven ability to learn quickly manage multiple priorities and adapt to changing needs.
  

Hours

• Full-Time (37.5 hrs/week) and Part-Time options available.
  
• Shifts may include mornings evenings or weekends based on operational needs.