Continuous Improvement Manager
Continuous Improvement Manager
Posted on :
08-09-2025
Employer Active
1 Vacancy
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Job Description
Description
Qualifications
Key Deliverables
- Develop Product/ Work/ Client Segmentation and Target Operating Model to help improve service delivery (Quality TAT Risk C-Sat) to the client and minimize over/ underservicing
- Map the Service Delivery Operation End to End and identify opportunities to improve flow (remove bottlenecks) in Service Delivery to the client and eliminate internal Operational waste
- Minimize process complexity and variation Standardize Operational activities
- Assess existing Operational processes to determine % automation potential recommend very specific changes to the existing Operational activities to help increase automation readiness
- Determine Operational Capacity requirements (highlight mismatches). Recommend solutions to improve Productivity and Utilization that will help deliver efficiencies
- Ensure the WTW Op-Ex methodology tools and thinking are embedded into the operation and applied accurately and consistently
- Publish learnings post each initiative to enrich the Op-Ex intellectual capital in the organisation
- Identify implementation risks and barriers to adoption and develop risk mitigation strategies to optimise the success of Op-Ex deployments
- Setup Quality and Knowledge Management frameworks to support Operational sustainability
The Requirements
- Degree from premier institutes
- Certifications in Lean Six Sigma Agile Systems Thinking Design Thinking PMP
- Business Management Degree from premier institutes preferred
Qualifications
Knowledge/ Skills/ Experience:
- Minimum 10 years work experience as a Business Change Transformation and Operational Excellence consultant with organizations in Insurance and Insurance Broking Human Capital Benefits Banking Financial Services Ecommerce
- Completed large organization wide Change and Transformation programs. Has a track record of delivering efficiency / benefits.
- Excellent Communication (written and verbal) and Presentation skills
- Solid Program and Project management skills
- Working knowledge of Robotics Process Automation tools
- Solid Client Relationship Management and Stakeholder Management skills
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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