Continuous Improvement Manager
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Job Location:
Monthly Salary:
Posted on:
08-09-2025
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Qualifications
Key Deliverables
- Develop Product/ Work/ Client Segmentation and Target Operating Model to help improve service delivery (Quality TAT Risk C-Sat) to the client and minimize over/ underservicing
- Map the Service Delivery Operation End to End and identify opportunities to improve flow (remove bottlenecks) in Service Delivery to the client and eliminate internal Operational waste
- Minimize process complexity and variation Standardize Operational activities
- Assess existing Operational processes to determine % automation potential recommend very specific changes to the existing Operational activities to help increase automation readiness
- Determine Operational Capacity requirements (highlight mismatches). Recommend solutions to improve Productivity and Utilization that will help deliver efficiencies
- Ensure the WTW Op-Ex methodology tools and thinking are embedded into the operation and applied accurately and consistently
- Publish learnings post each initiative to enrich the Op-Ex intellectual capital in the organisation
- Identify implementation risks and barriers to adoption and develop risk mitigation strategies to optimise the success of Op-Ex deployments
- Setup Quality and Knowledge Management frameworks to support Operational sustainability
The Requirements
- Degree from premier institutes
- Certifications in Lean Six Sigma Agile Systems Thinking Design Thinking PMP
- Business Management Degree from premier institutes preferred
Qualifications
Knowledge/ Skills/ Experience:
- Minimum 10 years work experience as a Business Change Transformation and Operational Excellence consultant with organizations in Insurance and Insurance Broking Human Capital Benefits Banking Financial Services Ecommerce
- Completed large organization wide Change and Transformation programs. Has a track record of delivering efficiency / benefits.
- Excellent Communication (written and verbal) and Presentation skills
- Solid Program and Project management skills
- Working knowledge of Robotics Process Automation tools
- Solid Client Relationship Management and Stakeholder Management skills
Required Experience:
Manager
Key Skills
- Business Intelligence
- Children Activity
- Business Analysis
- Corporate Sales
- ABB
- Corporate Development
About Company
WTWH Media LLC is an integrated b2b media company serving the electronics, design engineering, hospitality, life sciences, renewable energy, retail and robotics markets with more than 45+ web sites, 12 events, 7 print publications and custom digital marketing services.
