Technical Account Manager

A bit about Lyra

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees name and culture that have made them successful. As a platform of Evergreen Services Group we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Technical Account Manager Lyra Technology Group

Lyra Technology Group is seeking a Technical Account Manager for our OpCo Wolf Consulting. The Technical Account Manager is responsible for nurturing long-term client relationships ensuring high levels of satisfaction and engagement and addressing any technical challenges that clients face. The role involves understanding clients business needs recommending IT solutions and assisting clients with technology planning to enhance their business operations.

About Wolf Consulting

Wolf Consulting is a leading IT consulting firm and managed service provider based in Pennsylvania that is committed to helping organizations achieve productivity through business IT services and IT consultants they can trust. Wolf Consulting offers a wide range of managed IT services including network security cloud solutions and more!

Your work as a Technical Account Manager will include the following duties:

• Ensure ongoing client retention by proactively communicating and addressing client needs and concerns.
• Evaluate client needs and recommend appropriate IT solutions to solve challenges and support business objectives.
• Maintain consistent contact with clients through emails phone calls and face-to-face meetings.
• Respond to and resolve client concerns promptly ensuring satisfaction and timely resolution.
• Assist clients in aligning their IT planning and budgets with their business goals and needs.
• Measure and track client satisfaction ensuring that services meet or exceed client expectations.
• Assist with the sale of products including hardware software licenses and service renewals.
• Help onboard new clients by guiding them through discovery standardization and stabilization processes.
• Participate in client events such as informational briefings to foster relationships and engagement.
• Review invoices for accuracy and client agreements for improvements or opportunities.
• Act as an escalation point for service-related issues and collections resolving complex concerns.
• Contribute to the development of SOPs for client services and ensure smooth operations.
• Keep up-to-date client documentation and track all work performed including issues tasks and follow-ups.
• Participate in departmental meetings and team huddles to maintain communication and alignment.
• Travel to client sites as needed to support and strengthen client relationships.

Our ideal Microsoft Dynamics Support Manager has the following qualifications:

• Bachelors Degree in Information Technology Computer Science or a related field; or equivalent work experience.
• 5 years of experience in a service-based business preferably with small to mid-sized companies. Experience with Managed Services Providers (MSPs) is highly preferred.
• Strong understanding of IT infrastructure networking and technology needs for small to mid-sized businesses.
• Experience with remote monitoring and management software ticketing systems and quoting systems.
• Proficiency with Microsoft Office Suite (Word Excel Outlook PowerPoint).
• Exemplify Wolf Consultings core values including integrity teamwork and a growth mindset.
• Demonstrated consultative abilities to assess client needs and solve complex challenges.
• Strong communication skills with the ability to explain technical concepts to non-technical clients.
• Ability to handle multiple tasks meet deadlines and manage client relationships under pressure.
• Ability to maintain confidentiality and manage sensitive client and company information.
• A collaborative team player with the ability to work seamlessly within client service strategies.
• Strong judgment and decision-making skills with the ability to work independently.

The targeted base compensation for this role is $75000 per year and will operate on a hybrid basis out of the Pittsburgh Pennsylvania office.

If you match the qualifications above and are located in the Pittsburgh area lets chat! Our team looks forward to reviewing your application.