Patient Intake Manager
Patient Intake Manager
Posted on :
08-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-09-2025
Job Description
- The rate at which we connect with patients seeking assistance remains high.
- Inbound calls are always covered with clear and efficient scheduling.
- Processes scale effectively to meet future growth needs.
- Team & Vendor Management:
- Assign and monitor workloads across the team to ensure efficiency timeliness and quality of outreach.
- Oversee vendors ensuring quality consistency and compliance with company standards.
- Manage scheduling and adjust staffing coverage to ensure all inbound calls are answered during business hours.
- Lead hiring efforts for intake team roles or manage vendor partnerships when expansion is needed.
- Process & Protocol Management:
- Research test and implement new connectivity efforts for communication attempts.
- Monitor call text and voicemail compliance ensuring all communication adheres to legal and regulatory standards.
- Ensure accurate records across systems.
- Maintain high standards of confidentiality and sensitivity when handling patient/client information.
- Optimize queues and lead routing processes.
- manage caller ID displays and call number branding.
- Collaborate with PAs to test refine and maintain text message voicemail and unreached communication templates.
- Provide training on protocols systems and best practices to maintain compliance and consistency.
- Audit and monitor connection attempts for accuracy timeliness and helpful engagement.
- Reporting & Performance Analytics:
- Own and monitor the connection rate as the primary success metric developing strategies to improve contact success.
- Track and analyze key connection metrics intake performance metrics provide reporting and recommend improvements.
- Generate reports and insights to support decision-making resource allocation and continuous improvement.
- Work closely with Patient Advocacy and ASB leadership to ensure seamless handoffs balanced workloads and quality advocacy.
- 3 years of experience in a patient advocacy healthcare intake customer service or call center role preferred.
- Strong phone communication skills with the ability to build rapport quickly.
- Proven leadership experience managing teams in a fast-paced lead-driven environment..
- Proficiency in CRM software call tracking systems and Salesforce.
- Excellent organizational and analytical skills; comfortable working with data and performance metrics.
- Ability to balance strategic thinking with hands-on process management.
- Experience working with legal or medical case intake is a plus.
- Ability to manage and prioritize multiple leads efficiently.
- Team-oriented mindset with a commitment to patient advocacy.
- Agility and adaptability in a fast-paced environment.
- Excellent verbal and written communication skills.
- Expertise/skills with both learning and sharing.
- Professional and adept with the ability to embrace technology and automation.
- Ability to problem-solve prioritize and analyze tasks.
- Adept at taking direction and applying it with accuracy and innovation.
- Culture champion
- An individual who exemplifies our core values and cultural values like honesty trust having a good work ethic and pursuit of continuous self-improvement. These are demonstrated through expertise professionalism autonomy and mentorship when approaching the responsibilities assigned below and in interactions with others.
- A patient and strategic thinker with a keen ability to prioritize and focus.
- Make a meaningful impact by guiding patients and families through critical healthcare decisions.
- Work within a mission-driven team dedicated to advocacy and support.
- Engage in professional development opportunities and stay at the forefront of patient care advancements.
- Enjoy a collaborative and supportive work environment.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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