Intake Coordinator

Who We Are

CI Pediatric Therapy Centers is a comprehensive pediatric therapy center with multiple clinic locations in the Madison Wisconsin area. CIs interdisciplinary therapy team focuses on the unique needs of each child. Our state-of-the-art facility dedicated team members and supportive environment allow our patients to reach their maximum potential. CI is a fast-paced company with opportunities for growth and professional development.

CIs 18 year reputation in the community is second to none. As the largest pediatric therapy providers in Wisconsin we provide access to the most relevant research and programs in the country. Our community clinic model allows for a collaborative supportive and FUN work are proud to be identified as one of Madisons Top Workplaces two years in a row and we continue to improve our employee experience year after year!

We take pride in forward thinking going the extra mile for our patients and providing an innovative and accepting environment. We are seeking a positive hard-working self-starter to join our growing Intake team!

Benefits Offered

• Continuing Education funds and Paid Time Off to learn
• Employer sponsored medical dental vision short-term disability and life Insurance
• Siesta! Take a vacation after 3 years of full-time employment paid by CI!
  
• 401(k) with employer match
  
• Flexible spending benefits
• Paid Time Off paid holidays and bereavement
• Employee Assistance Program
• Social gatherings and team opportunities (CI tailgate trivia summer party etc)
• Growth and mentorship opportunities
• Paid parental leave
• No weekends or night shifts!
• Full new hire training program at our training center to fully support train and welcome new hires to the team!

Position Responsibilities Include:

• Conduct an efficient and high quality intake process for new returning and current families.
  1. Meet with families for consult appointments; mobile out to regional clinic locations or connect virtually via video or phone call.
  2. Assist families in determining the best services for their child.
  3. Collect intake paperwork from family and create/update chart accordingly.
  4. Communicate with Referral Coordinator to ensure appropriate script received from PCP.
  5. Collaborate with billing and insurance team to obtain initial authorizations for services.
  6. Share incoming client info with Clinic Director for scheduling purposes.
  7. Check in and provide updates to family consistently throughout the process.
• Guarantee a positive customer service experience for all clients and families interacted with.
• Document all communication and updates throughout the intake process.
• Respond to all communication within 24 (business) hours.
• Consistently meet documentation requirements and have impeccable documentation as applicable to the role.
• Collaborate with other department team members as needed.
• Engage in clinic and/or department activities such as clinic or team meetings and staff training days as applicable.
• Assist Clinic Directors with front desk operations (including clinic phones) as schedule allows.
• Support with CI operator phone line in times of need routing calls to appropriate recipients.
• Maintain a clean and functional work space(s).
• Uphold CI Missions and values and follows CI policies & procedures as outlined in the employee handbook processes manuals and other internal documents/forms of communication.
• Assist with CI special events and programs.

What youll need to be successful in this role:

• Strong professional and adaptable communication skills based on the nature of the conversation/audience including the ability to navigate challenging conversations in a clear empathetic solutions-focused manner.
• Excellent organizational planning and attention to detail.
• Ability to critically think and use problem solving skills in a proactive innovative and solutions-focused way
• Ability to work independently take initiative and make sound decisions
• Confident and successful in leading engaging and motivating a team in a fun functional and strengths-focused manner.
• Have a general understanding of company policies and processes and the importance or why behind addition be committed to providing feedback and helping build company policies & processes in the best interest of our team clients and company as a whole.
• Thorough understanding of the CI mission values professional representation and company brand. Executes 4 keys in daily work ethic.
• Commitment to CIs values company goals and team growth and engagement events.
• Successful time management skills with the ability to prioritize and thoroughly complete multiple work assignments in a timely manner.
• Demonstrate continued dedication to CI position expectations and team members.
• Maintain an up to date CPR certification.
• Ability to collaborate with a team environment
• Ability to organize and plan work flows
• Multiple work assignments - capable of successfully handling various and sundry tasks
• Proactive - takes initiative to get things done without prompting

Working Conditions:

• Clinic/office setting: Minimum of 2 days per week on-site.
• Working Hours generally fall between 8am-6pm Monday-Friday.
• Full-time only
• Physical Requirements:
  • Must be able to move individuals and equipment weighing up to 25 pounds.
  • Must be physically able to work around small children including sitting standing running bending etc.

Madison Wisconsin

New to the area Be prepared to fall in love with Madison. As one of Americas best college towns Madison earned top honors as Livabilitys Most livable city. Situated between two lakes and with over 200 miles of bike trails you can go from the beauty of our rural green space to the bustle of our city within minutes. Check out more information aboutMadison WI here!

Required Experience:

Junior IC