Interim Configuration Manager

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID C004359

Role Duties and Responsibilities

• Deliver daily configuration and patch management services
• Maintain and update the CMDB in collaboration with SMC team
• Document configuration changes in designs work packages security specs and technical diagrams
• Ensure NATO/industry naming conventions are applied throughout the CSU
• Support and possibly deputize for Change Manager and Transition Manager as needed
• Organize and lead configuration-related coordination meetings (e.g. CAB delivery panels)
• Generate and present reports on configuration compliance and service performance Minimum Experience
• 2 years of hands-on Configuration Management experience
• Strong experience in ITSM environments including configuration and change tools
• Background working with infrastructure projects or service delivery organizations
• Familiarity with secure/classified environments is a plus

Essential Skills Experience and Certifications

• ITIL v3 or v4 Foundation certification is required
• (Desirable) Additional ITIL certifications or courses on configuration/transition Ideal Interim Profile
• Confident and systematic; can work independently and proactively
• Comfortable managing technical documentation and working with multinational teams
• Ready to handle backup roles (Change Manager Transition Manager) as needed
• Strong communication and coordination skills for both technical and process stakeholders
• Must be able to work primarily on-site in Brussels (limited telework)
• Configuration Management
  • Strong understanding of configuration item (CI) lifecycle: identification classification control auditing and reporting
  • Experience with CMDB population maintenance and compliance
  • Familiar with NATO and industry-standard naming conventions
  • Able to manage configuration documentation versioning and patch lifecycle data
• IT Service Management (ITSM) Tools
  • Proficiency in BMC Remedy ITSM Suite or similar tools
  • Comfortable working with service management data reporting tools (e.g. Power BI Smart Reporting) and process automation
• Change and Transition Support
  • Able to work closely with Change Manager to organize and lead CAB meetings
  • Provides backup for Service Transition Manager (e.g. delivery panels proposal meetings)
• Data & Technical Understanding
  • Basic to intermediate skills in data modeling and structuring
  • Familiarity with database platforms (e.g. MS SQL Oracle)
  • Experienced in interpreting and documenting complex IT environments
• ITIL Process Knowledge
  • Solid understanding of ITIL v3/v4 especially in Change Configuration and Service Transition areas
• End-to-end configuration management and patch planning practices

• Strategic contribution to CM policies and documentation
• Understanding of ISO/IEC standards (e.g. ISO 27000) is a plus

• NATO-specific documentation and naming standards (can be

learned on the job)

• Reporting compliance tracking and corrective action planning

Education

• Higher vocational education with 3 years post-related experience

Working Location

• Brussels Belgium

Working Policy

• Onsite

Specific working conditions

• There is a limited possibility for remote work (i.e. 1 day/week).
• Normal non-smoking office environment.

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance