Program Manager, Business Continuity

T-Mobile

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profile Job Location:

Frisco, TX - USA

profile Monthly Salary: $ 64300 - 115900
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
The Business Continuity Program Manager plays a critical role in leading field-based community support efforts during emergency response deployments. This position is responsible for the on-the-ground execution of support operations overseeing 13 active deployment sites simultaneously. The role involves coordinating volunteers managing on-site vendors maintaining vehicle assets and ensuring timely and accurate distribution of supplies and services. Acting as an ambassador of T-Mobile the Program Manager must embody and communicate T-Mobiles values while serving impacted communities with empathy and professionalism.

When not actively deployed the position is responsible for supporting Community Support asset and supply readiness to ensure quick deployment can be achieved with accuracy and organization. This will be accomplished through a combination of on-site audits and working with vendors to ensure compliance with contracted expectations.

Job Responsibilities:

  • Lead in-market Community Support deployments during emergency events providing tactical oversight and operational leadership.
  • Manage site-level logistics including volunteer coordination vendor oversight and resource allocation across multiple deployment locations.
  • Conduct regular audits of warehouse inventory and vehicle assets to ensure deployment readiness.
  • Work with vendors to maintain vehicle assetsmechanical health appearance and licensing compliance.
  • Participate in the Emergency Response Management on-call rotation; follow established procedures to monitor potential business disruptions and report accordingly.
  • Support volunteer training by helping design curriculum leading field-based orientations and promoting a positive deployment experience.
  • Contribute to After Action Reviews (AARs) post-deployment to assess performance capture lessons learned and drive continuous improvement.
  • Maintain and report project metrics through dashboards program updates and leadership briefings.
  • Perform additional duties or lead special projects as needed.

Qualifications

  • Experience in emergency response field operations logistics or program management preferred.
  • Strong interpersonal and leadership skills with the ability to influence and communicate across levels.
  • Comfortable working in high-pressure dynamic environments and traveling on short notice.


Education and Work Experience:

  • Bachelors Degree Business Information Technology (Required)
  • 4-7 years Business continuity experience in the workforce. Required
  • 2-4 years Experience working with business continuity program software. Preferred
  • 2-4 years Private sector crisis management experience. Preferred
  • 2-4 years Telecommunications experience. Preferred
  • 2-4 years Experience in centralized program design with decentralized program execution. Preferred


Knowledge Skills and Abilities:

  • Business Continuity (Required)
  • Communication (Required)
  • Crisis Management (Preferred)
  • Telecommunications (Preferred)


Licenses and Certifications:

    • At least 18 years of age
    • Legally authorized to work in the United States

    Travel:
    Travel Required (Yes/No): Yes

    DOT Regulated:
    DOT Regulated Position (Yes/No): No
    Safety Sensitive Position (Yes/No): No

    Base Pay Range: $64300 - $115900

    Corporate Bonus Target: 10%

    The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

    At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

    Never stop growing!
    As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

    T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

    Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.


    Required Experience:

    Manager

    At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual s...
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    Key Skills

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    • End User Support
    • BI