Program Manager, Expert Services & Impact Interface
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Job Location:
Santa Clara County, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
What you get to do in this role:
The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AIfirst implementation and adoption experience for ServiceNows customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As a Program Manager Expert Services & Impact Interface you will drive the strategy execution and scaling of autonomous implementation efforts through ServiceNows partner ecosystem. You will collaborate with Expert Services Impact & Impact Strategic Operations to accelerate adoption of AI-first autonomous solutions for ServiceNow customers. Your North Star: dramatically compress timetofirst-meaningfuluse accelerate adoption and deliver a consistently excellent AIenabled implementation journey that reduces deployment friction and improves renewal outcomes.
Responsibilities:
- Enablement Pathways: Curate and deliver enablement curricula assets and certification programs for autonomous setup and deployment.
- Build a partner enablement path for AI (agentic predictive) implementations: curate curricula and assets; define certification & badging for autonomous setup and deployment; align incentives to capability growth and outcomes.
- Unified Playbooks: Partner with internal teams (Expert Services Impact) to develop and maintain playbooks and packaged offerings that de-risk scale and ensure consistency.
Qualifications :
To be successful in this role you have:
- 5 years managing partner programs or ecosystems in enterprise software with a track record of scaling through SIs/GSIs or strategic alliances.
- Experience operationalizing partner capabilities for innovative or emerging technology offers with clear incentives and outcome-based inspection.
- Strong commercial acumen (co-sell co-deliver partner economics) and program execution across global stakeholders.
- Familiarity with AI-first/agentic implementation initiatives; understanding of LLM/GenAI fundamentals and enterprise integration approaches preferred.
- Enterprise Implementation experience is preferred.
- Proven cross-functional leadership and excellent executive communication skills.
- Experience in instituting governance (readiness gates Responsible-AI SDLC guardrails) and supporting CoE review mechanisms.
- Prior ServiceNow partner ecosystem experience preferred.
- Ability to travel up to 50% annually.
For positions in this location we offer a base pay of $162600 - $284600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
