Customer Service Representative
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include and are not limited to; technical research working with customers to bring to market viable solutions. Interpret customer drawings specifications solid models and engineering data to then translate into an assembly bill of materials price and quote from available information then make fabrication drawings. Establishing component part numbers setting up assembly parts entering orders purchasing components creating drawings/die files for all branches scheduling projects with production following orders through the process from door to door solving any problems along the way. Manage all files including purchase orders drawings specifications and models following orders through the process from door to door solving any problems along the way manage all files including purchase orders drawings specifications and models.
Role and Requirements
- Sell industrial hose gasket and piping products and maintain customer accounts
- Take orders on the phone and over the internet
- Enter orders and product quotes into the computer system
- Emphasize salable features quotes prices and credit terms and prepares sales orders for orders obtained
- Estimate delivery dates based on knowledge of production and delivery schedules and inventory
- Prepares reports of business transactions in company database
- Works with account managers to keep account activities up to date
- Outbound prospecting calls to grow our market and sell value-add services
- Investigates and resolves customer problems with deliveries
Work Experience
- Must have good working knowledge of engineering principals solid modeling welding and fabrication.
- Must be able to successfully function in a fast paced high volume environment utilizing Microsoft Office tools such as Word Excel Solid works etc.
- Knowledge of industrial hose gasket and piping required
Education
- High school diploma or equivalent
- Some college is preferred
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
As one of North America's leading distributors for mobile and industrial applications, our solutions-based approach supports OEM & MRO customers with their needs in fluid power, fluid process, fluid conveyance, industrial supplies, and service & repair capabilities.
