Customer Service Representative I

Concord - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Department:

Customer Service

Job Summary

Covia responsibly provides minerals solutions for a better tomorrow. As a leading provider of diversified minerals our products support a variety of industrial markets including glass ceramics coatings metals foundry polymers construction water filtration and sports and recreation. Long-standing relationships with a broad customer base enable Covias market-inspired approach to innovation to enhance solutions and customer benefits. Underpinning these strengths is an unwavering commitment to safety and to sustainable development further enhancing the value that Covia delivers to all its stakeholders.

Covia is looking for a dynamic Customer Service Representative I who will have a positive impact on our team located in the Charlotte NC area. The candidate needs to live 50 miles from Concord NC. The Customer Service Representative I is responsible for efficiently and accurately processing orders executing defined policies and procedures and advising customers of any changes or impact to their expectations. The CS Rep I will manage all customer orders as assigned in a fast-paced remote work environment.

The successful candidate will have the following Key Accountabilities:

Order entry
Order Confirmation
Logistics Coordination
Invoice Block Resolution
Customer Complaint Management
Support Month End Close
Group mailbox management
Primary Support for Inbound Phone Calls
Account Management
Perform Other Duties as Assigned

The successful candidate will have the following Minimum Qualifications:

Associates degree in business or related field; Bachelors Degree preferred
2 years of progressive experience in administrative services and account management

Basic to intermediate skills in IFS Salesforce & Microsoft Office with proficiency in Excel

Ability to learn ERP Databases particularly order processing and invoicing
Detail orientation and the ability to meet deadlines while collaborating effectively with all stakeholders
Professional telephone and email etiquette with an outgoing personality
Self-motivated highly organized and enjoys a fast-paced problem-solving service-driven environment
Demonstrated experience contributing within a team of professionals to deliver set targets

Commitment to Our Culture:

Our core values - Safety Team Customers Growth and Courageguide our work every day and will help us achieve our vision: Covia is the leading minerals solutions provider and through the passion and commitment of our people we enable customer successensuring a sustainable future for our company.

All Covia Team Members are expected to:

Live the Life-Saving Rules
Build high-performing work teams
Focus on customers
Demonstrate a growth mindset
Do the right thing always

At Covia we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion individuality and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race color religion national origin gender sexual orientation gender identity gender expression age disability or military service or reserve or veteran status.

The organization offers competitive salaries advancement opportunities and a full range of benefits.

Benefits:

Excellent Healthcare Benefits medical vision dental
401K with company matching
Paid Time Off Paid Holidays
Disability plans and Life / AD&D
Employee Assistance Program

An Equal Opportunity Employer

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Required Experience:

Unclear Seniority

The successful candidate will have the following Key Accountabilities:

Order entry
Order Confirmation
Logistics Coordination
Invoice Block Resolution
Customer Complaint Management
Support Month End Close
Group mailbox management
Primary Support for Inbound Phone Calls
Account Management
Perform Other Duties as Assigned

The successful candidate will have the following Minimum Qualifications:

Associates degree in business or related field; Bachelors Degree preferred
2 years of progressive experience in administrative services and account management

Basic to intermediate skills in IFS Salesforce & Microsoft Office with proficiency in Excel

Ability to learn ERP Databases particularly order processing and invoicing
Detail orientation and the ability to meet deadlines while collaborating effectively with all stakeholders
Professional telephone and email etiquette with an outgoing personality
Self-motivated highly organized and enjoys a fast-paced problem-solving service-driven environment
Demonstrated experience contributing within a team of professionals to deliver set targets

Commitment to Our Culture:

All Covia Team Members are expected to: