Technical Support Engineer (Shifts)

Do you have a passion for solving complex technical issues Are you skilled in handling customers If so we are looking for a number of Engineers for our Technical Support Department at the Data Center in Haarlem.

The Department

Our Technical Support Department (TSD) is part of the Customer Care organization and is the glue between our 1^stand 3^rd level operation teams. We have 7 teams including 2 day teams in a rotating 24*7 shift.

What is the role about

Your role at the Technical Support Engineer (TSE) will include:

• Handling incoming service requests and incidents through phone chat and/or our ticket system
• You have a talent in handling incidents changes and problems for our customers
• Resolving 2ndlevel technical issues
• Liaising with 1st level & 3rd level teams in order to find correct solutions

Key Responsibilities:

Are you passionate about customer satisfaction and handling complex technical issues If so we are looking for Engineers with:

• At least 1 year of experience in a technical support role
• Linux knowledge is a plus
• Knowledge of Hardware ( Servers RAM HDD ) is a big plus
• Ability to handle customers
• Any knowledge of Windows would be advantageous
• Fluent English communication skills are a must
• Available to work in rotating shifts
• Eligibility to work in the Netherlands

Benefits include

• Participation in annual company bonus scheme and company pension
• Internet allowance and travel allowance
• Working from home policy
• Lease bike plan
• 25 days of paid time off(and the option to buy or sell up to 5 more days)
• Freelunch parking and fresh fruitprovidedwhen in the office
• Attractive relocation packages and an agency that takes care of the entire visa process
• Access to theLeasewebAcademy apersonalized learningplatformofferingavarietyofstudies (Dutch) coursesandtrainings
• Fun events year-round from virtual pub quizzes to summer parties company runs quarterly hackathons and much more
• Monthly after work drinks
• A multicultural work environment(our colleagues arefrom over 60countries!)in a company where you can truly make adifference

Ready for the next step

If youd like to apply please do soonline. To learn more about us follow us onLinkedInorInstagram to get an inside look at life at Leaseweb. For questions please reach out to Danisha Ardilla Talent Acquisition Specialist at:

We directly source all candidates any unsolicited profiles received from recruitment agencies will be treated as direct applications.

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