Manager - Training, NMIPL
Manager - Training, NMIPL
Posted on :
07-09-2025
Employer Active
1 Vacancy
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Job Description
EXPECTED END RESULTS
MAJOR ACTIVITIES
Meeting Q-VOC AS Objective
- Make strategy for Q-VOC Sales & AS KPI achievement
- Plan actions based on the strategy
- Get the actions implemented through stake holders
- Review the effectiveness of actions
Customer complaint Management
- Capture the customer VOC through various sources like CEC Email letters SM
- Analyse the complaints & do the root cause analysis
- Plan strategy to reduce complaints through proactive actions & improve customer satisfaction
- Create visibility on VOC
CEC Management
- Manage & periodic review of CEC process and PDCA with CEC Team.
- Launch Customer feedback survey for CEC.
MIS
- Prepare MIS for CQ.
- Co-ordinate with region team for various activities related to CQ
Required Experience:
Manager
Employment Type
Full-Time
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